Claims Handler - Leeds, United Kingdom - Elevation Recruitment Group

Description

Job Description

Claims Adviser

Sherburn in Elmet

Hours – 37.5hrs per week

Salary £27,500

Onsite

Elevation Recruitment Group is delighted to be assisting our client, a leading company based in Sherburn in Elmet, in their search for a Claims Adviser. As a Claims Adviser, you will be responsible for providing first-class technical support and assistance to customers. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities of the Claims Advisor:

• Provide technical support to customers via phone and email
• Diagnose and troubleshoot technical issues efficiently and effectively
• Escalate complex problems to the appropriate teams when necessary
• Liaise with third parties to organise repairs
• Update customers on repair status
• Document customer interactions and resolutions accurately
• Work closely with procurement to order and track outstanding parts

Requirements of the Claims Advisor:

• Previous experience in a technical customer service role is highly desirable
• Strong technical aptitude with the ability to learn new systems and processes quickly
• Excellent communication skills, especially on the phone
• Ability to remain calm and professional under pressure
• Strong problem-solving skills with a proactive approach to issue resolution
• A customer-centric mindset with a genuine desire to help others

If you are a proactive individual with a passion for delivering exceptional customer service and have the required skills and experience, we would love to hear from you.