Finance Operations Analyst - West Sussex, United Kingdom - Schroders

Description

Role Overview:

The Purchase to Payments Service Centre in our Horsham - Broadland Business Centre provides client focussed, best in class support to stakeholders globally across the full cost lifecycle.

This is an exciting opportunity to join the Purchasing and to help drive best practice across the organisation.

You will be responsible for supporting and advising the business on raising requisitions, onboarding new suppliers, matching invoices to Purchase Orders and advising the business of the tools that are available to them in Power BI.

You will act as the first point of contact for the business on a range of queries with a target of resolving them in one call, routing them to the appropriate subject matter expert where escalation is required.

You will learn to operate a variety of processes and move flexibly between them to meet business demand.

Who we are looking for:

The successful candidate will be a strong communicator, customer service focused and be capable of helping non-finance users understand the Purchasing processes.

They will work with a high degree of accuracy, follow key controls to ensure Schroders remain financially compliant and have an understanding and consideration of how the tasks they perform impact other processes and departments.

An enthusiastic and flexible attitude is required, along with a strong emphasis on collaboration.

It is important to have a desire to provide exceptional first line customer support and take responsibility for query resolution.

About Schroders:

We are a global investment manager who help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions and prepare for the future.

We have over 6,000 people on six continents and have been around for over 200 years, but keep adapting as society and technology changes.

What doesn't change is our commitment to helping our clients and society prosper.

The base

You'll be based at our Schroders Campus near Horsham in West Sussex. It's home to our EMEA Operations and Technology Operations hub.


The Team:

The Finance Operations team forms a part of the wider Broadlands Purchasing and Payment Service Centre, an efficient, best-in-class capability servicing Schroders offices globally.

The Service Centre consists of Finance Operations, Accounts Payable, Supply Chain Services and Reconciliations. The Finance Operations team is responsible for;

• Providing 1st line support to manage stakeholder queries.
• Creation of purchase requisitions.
• Onboarding new suppliers.
• Processing and matching invoices to purchase orders.

The Finance Operations team work collaboratively with the other teams within the department to ensure payments to our suppliers and employees, are made on a timely basis.

What you will do:
Customer Service

• Triage and respond to queries from both our suppliers and internal business partners. Ensure all queries are proactively managed to resolution with a focus on identifying any improvements that can be made creating efficiency savings.
• Understand broader Service Centre capabilities and team obligations to effectively escalate and support business queries.

Purchasing

• Assist the business in creating and issuing clean purchase orders in line with the service levels and authorisation levels, ensuring all checks and validations are performed. Make amendments where appropriate and advise on best practice.
• Liaise with the business to validate purchase requisition details where queries may need addressing. Work with the wider finance teams to resolve any cost discrepancies.
• Review invoices sent to Schroders, ensure they are correctly submitted to our system and matched correctly to a purchase order. Work with suppliers and the business where invoices are received without the required Purchase Order number or are incorrectly addressed.
• Work collaboratively with broader P2P team to ensure high quality and efficient processing of invoices.

Supplier Onboarding

• Complete the independent bank account verification when onboarding new suppliers or updates in line with the business requirements to safeguard against fraud.
• Creation and maintenance of the supplier record in the Finance System

The knowledge, experience, and qualifications you will need:

• Experience providing excellent customer service in a first line support role.
• Experience of processing high volume tasks, whilst maintaining great attention to detail and accuracy

The knowledge, experience and qualifications that will help:

• Experience of Purchase Requisition creation and invoice matching
• Experience working in a regulated control environment.
• Use and management of procurement and/or finance systems (e.g. Oracle).
• Finance or Accounting qualification.
• Additional languages, in particular German and French an advantage.
• Experience of ServiceNow, Arcivate and/or Oracle Fusion.
• Experience in Financial Services.

What you'll be like

• Strong written and verbal communication skills.
• Strong attention to detail and focus on accuracy.
• Friendly and approachable.
• Ability to manage and prioritise competing demands. Capable of remaining positive when under pressure.
• Team player with an ability to work independently.
• Flexible approach to work with an ability to adapt to change. Continuous improvement mindset.

We're looking for the best, whoever they are

At Schroders we strive for excellence and promote innovation and teamwork.

We take the impact of our work seriously by supporting each other to do our best work, volunteering and fundraising in our local communities, and being transparent about our goals and progress.

Schroders is an equal opportunities employer. You're welcome here whatever your socio-economic background, race, sex, gender identity, sexual orientation, religious belief, age or disability.