- Experience dealing with the general public and the ability to solve problems.
- Experience in planning and organising meetings and taking notes
- Previous experience working within the NHS and/or a Radiology Department.
- Experience in managing staff and leadership responsibilities such as managing rotas, absence, 121s and appraisals.
- Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English. Or, equivalent experience suitable for role.
- NVQ Level 3 or equivalent in Administration (or working towards) or equivalent knowledge / experience.
- Friendly, approachable and committed to providing quality patient care.
- Ability to supervise a team on a daily basis, being the first point of contact for queries.
- Ability to use own intitiative to resolve routine queries, in line with departmental procedures.
- Ability to prioritise workload and work under pressure in a busy department.
- Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
- Flexible approach to work and adaptable to change
- Knowledge of NHS procedures and Radiology systems.
- Ability to work with the team to support the service whilst ensuring targets are met.
- Good IT knowledge including Word, Excel and Outlook.
- Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality.
- Ability to travel cross-site to support Team Leader.
Radiology Admin Supervisor - Darlington, United Kingdom - County Durham & Darlington NHS Foundation Trust
Description
Job summary
An exciting opportunity has arisen for an AdministrativeSupervisor to join our Radiology department at Darlington Memorial Hospital.
We are looking for an enthusiastic, proactive person tosupport the Admin Team Lead in supervising and co-ordinating our admin teams atDarlington Memorial and Bishop Auckland Hospitals.
The successful candidate should provide consistent outstandingcare and exemplary service to our patients and visitors, arrange appointmentsand liaise with all involved in the Imaging process to ensure the best servicefor our patients.
Thesuccessful candidate will need excellent communication, organisational andinvestigative skills and have a flexible approach to tasks with experienceworking in a busy office environment.
Main duties of the job
You will be responsible for supporting the Admin Team Leadin the smooth running of an effective administrative team, supporting waitinglist management and data report validation.
Candidates must be confident with being the first point ofcontact for staff in our Darlington and Bishop sites and undertaking theresponsibility to manage and supervise staff, including managing rotas, dealingwith staff absences and approving annual leave.
You will need excellent interpersonal skills and theconfidence to deal with a wide range of matters with diplomacy. Patientadministration experience, experience in working with people and the ability toadapt to change while managing and prioritising a heavy workload, in a fastdeveloping environment is essential for this role.
We are looking for an organised and flexible Supervisorwho enjoys working individually but also as part of a wider team, having theability to support the administrative teams in booking Radiologyappointments, communicating withpatients and staff, undertaking IT system based work, linking in with patienttransport services and general administrative duties.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job descriptionJob responsibilities
Day to daysupervision and co-ordination of delegation of duties and work allocation toRadiology Admin teams, being the first point of contact for staff.
Supporting the Admin Team Lead with managing rotas, staffabsences, annual leave requests, return to work interviews, appraisal meetingsand holding regular 121s with staff.
Monitoring staff core essential training and compliance
Greeting patients and visitors attending the department,handing queries and liaising with other departments and colleagues wherenecessary.
Accurately entering details onto the Radiology InformationSystem
Supporting the Medical Secretaries with distributing imagerequests via Radiology IT systems
Liaising regularly with secondary care staff, GP surgeriesetc.
Providing a fast and responsive appointments service topatients
Receiving and handling information regarding referrals tothe service, within set timescales
Providing general admin support to the Radiology departmentas a whole
Ensuring waiting time targets are met(including 2 week referrals) and validating the waiting list on a regular basisto ensure patients are booked according to service targets
Person SpecificationExperience
Essential
Desirable
Qualifications
Essential
Desirable
Special Skills and Knowledge
Essential
Desirable
Special Requirements
Essential
Desirable