Client Services Executive - High Wycombe, United Kingdom - Platinum Resourcing

Platinum Resourcing

Verified Company

High Wycombe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working within Financial Services you will join this fast-growing company assisting major corporate clients.

You will be a point of contact for all major corporate clients providing daily operational and trading assistance.

You'll have a combination of client facing experience, and problem-solving abilities in order to support the day-to-day relationship of these key corporate accounts, expertly switching between each as needed.

You will be at the forefront as an ambassador for the product and industry-leading service in a key growth division of the business.

Based in High Wycombe, hybrid working is offered after successful completion of probation and a clear path for progression, mapped out by your individual goals and personal objectives.

Responsibilities:

Playing a key part of frontline support desk and call handling function
Answering a wide range of client daily enquiries
Currency trade execution and pricing for clients
Payment and banking queries investigating payment issues, liaising internally for banking updates and accurately conveying updates to clients
Currency guidance you'll have extensive knowledge from their global currency suite to help clients
Routing, responding to, and escalation of tickets (where needed) with exceptional case management/documentation against KPIs
A representative on the front line for the product/service. You'll know the product inside out, and will be able to deliver exceptional customer service
Keeping the 'client experience' a priority, and managing your own book of accounts where necessary
Drive to solve issues and improve the experience
Assisting on serving major accounts and being part of dedicated service team
Presentations and live client demos/training as necessary
Internal/client facing performance reporting and data/process analysis

Experience Required:

You will strive in a high pressure environment
Have the ability to excel, or previous experience within a busy clientfacing environment with significant monthly workload peaks
Be able to manage your workload around tight time constraints
Be confident in liaising and mediating between multiple internal departments/teams/platforms to find solutions
Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
Ability to tailor service to different clients/accounts with their distinct requirements/ways of operating
Head for numbers confidence dealing with numbers exchange rates, profit margins and an awareness of commercial implications
Experience with Microsoft suite (particularly excel) or Google Suite advantageous but not essential
Interest in Financial services