IT Systems Engineer - Aylesbury, United Kingdom - Oyster Recruitment Limited

Oyster Recruitment Limited

Verified Company

Aylesbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This innovative and successful business works with Blue Chips and SME companies ensuring the best possible Cyber Security on offer.

As IT Systems Engineer you will work with the key partners delivering the best in class, integrated systems, that are easyto use and deliver value to the business.

The systems in scope for this role span all areas of the business and include CRM, IT Service Management, Finance and Reporting.

You will be responsible for the ongoing development of multiple systems to ensure user requirements are being met.

As IT Systems Engineer, you will work closely with the IT team and the other business functions and key stakeholders in the business.

Key Responsibilities;

Responsible for the configuration of systems and support multiple IT functions throughout the business
Administer access to systems & maintain system documentation across the business
Create and maintain reports and outputs of the systems and departments
Support end users with any issues or training needs that may arise
Interacts with users and evaluates vendor products
Maintain current knowledge of relevant technologies as assigned
Troubleshoot, and resolve any reported problems.
Review the governing regulations to ensure proper program support
Enable best practices and process automation
Collaborate with Development and IT teams to ensure proper integration of the environment.
Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.
Develops test plans to verify logic of new or modified programs.
Develop and maintain the reporting and dashboard infrastructure for the organization.
Develop work plans and track/report status of assigned projects/tasks.
Liaise with vendor support on all issues.
Fully responsible for problem management activities such as issue resolution and root cause analysis

Essential

Experience with CRM systems, an advantage if this is with MS Dynamics or ServiceNow
Experience in systems administration, managing users, API integrations, and workflow automation
Teamwork, relationship building skills
Keen interest in operational technology and tools & systems
Desire to continue learning

Desirable

Knowledge of CPQ (Configure, Price, Quote) systems
Knowledge of Reporting (using data to build meaningful dashboards)
Cybersecurity industry experience and an understanding the different types of security will be distinctly advantageous
Analytical skills

Competencies and Skills

An ability or understanding of programming in an administrative language at a basic level
Understanding of Microsoft SQL
Experience with Helpdesk Systems / ERP / CRM
Strong experience on failover, high availability, disaster recovery, business continuance.
Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness
Knowledge of Web Services and Services Oriented Architecture is desirable
Familiarity with common data formats e.g.

, JSON, XML, CSV & some basic experience in any of the following:
Python scripting, PHP, HTML, Java Script, or other

Display and execute logical and complex troubleshooting methods
Ability to effectively interface with technical and nontechnical staff at all organizational levels.
Demonstrated soft skills required such as presentation of ideas and clearly articulate the concepts to senior management
Selfmotivated, able to work independently, and takes initiative
Outstanding attention to detail with superior time and project management skills
Strong desire to learn and advance technical skills