Retrofit Project Administrator - Manchester, United Kingdom - RetrofitWorks

RetrofitWorks

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?

RetrofitWorks is on a mission to improve the energy efficiency of housing stock across the UK, through retrofit schemes, in various geographical areas across The UK.

In the Manchester area we have partnered with the Greater Manchester Combined Authority to bring 'Your Home Better', making homes more energy efficient, warmer, and safer across the area.

The scheme aims to tackle fuel poverty by increasing low-income homes' energy efficiency rating while reducing their energy bills.

We aim to deliver cost effective carbon savings to carbon budgets and progress towards the UK's target for net zero by 2050.

We do this by installing things like insulation, modern heating systems and solar panels also known as retrofit.

We call it a one-stop-shop because we help homeowners throughout their project ranging from advice on where to start, finding contractors as well as overseeing the installation to ensure quality.

Who are we seeking?
RetrofitWorks is seeking a Retrofit Project Administrator to support a growing number of retrofit projects in and around Manchester.

The role of Retrofit Project Administrator will suit someone who thrives on delivering high levels of customer service in a fast-paced and high volume work environment.

With great administration, analytical and organisation skills, having experience in the construction/retrofit industry would be an advantage but we are keen to hear from you if you have transferable skills outside this sector.

We are seeking someone with a positive, can-do attitude who enjoys communicating with people at all levels to ensure the project is delivered in a successful and timely manner.

In order to succeed, you will need excellent communication and administration skills with the ability to respond quickly to customers' needs.

Some knowledge of retrofit would help but if you're passionate about energy efficiency and a fast learner, then this would also be great.

The Retrofit Project Administrator will support the Scheme Manager and their team of Assessors and Coordinators in delivering a high-quality service to customers whilst adhering to all contractual and regulatory requirements.

What will you be doing?
As well as being passionate about energy efficiency and retrofit, you will be responsible for:

Communication and customer service: Being first point of contact for the service, carrying out triage calls, liaising with clients on their projects and maintaining communication
Coordination of Logistics: Arranging home assessments with our retrofit assessors and allocating projects to the team
Contracts and invoicing: Sending out payment links and contracts through our digital contract system
Maintaining filing system and uploading client files
Multitasking and focusing on details: Keeping up with on the various stages of a live project and updating our CRM system
Providing an excellent service to customers having their homes retrofitted and dealing with all queries in a timely manner that builds loyalty and company reputation
Liaising with contractors and retrofit coordinators to ensure they're delivering against the required brief
Treating all customers with respect at all times, including the vulnerable and elderly
Ensuring all data and administration is up to date and organised effectively, ready for external auditing
Communicating with contractors and clients in a clear and effective manner, ensuring they're informed of retrofit progress at all times
Assisting the Project Managers with the resolution of complaints and maintaining a high level of customer service
Complying with the Data Protection Act and ensuring the security of personal information
Liaising with the Finance department to ensure that invoices and payments are processed promptly and efficiently

Your Skills?

We are looking for

Previous administrative and customer service experience
Experience and regular use of Microsoft Word, Excel, Outlook
Experience of inputting and retrieving data from CRM systems
Organised approach to tasks, good attention to detail, flexibility and ability to handle change

The package?
- £25,000.00 per annum