Customer Account Manager - Nantgarw, United Kingdom - Amour Recruitment

Amour Recruitment

Verified Company

Nantgarw, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description Are you an experienced Internal Sales Administrator/Order Processor with a Business-to-Business background? Are you looking to kick-start your career with an innovative manufacturing company? Then we have just the opportunity for you

This is no ordinary Customer Account Manager position...

You will be representing a company recognised as a true innovator in their industry and will contribute to the outstanding service they already provide to their key UK accounts, as well as liaisingwith other internal teams to ensure the customer is not disappointed and that orders are placed correctly with the correct specifications to enable a timely manufacture and delivery process to the customers' satisfaction.

We are seeking someone who is committed to delivering an exceptional service to customers and has the ability to thrive in a busy customer orientated environment.

The main responsibilities of the Customer Account Manager will include the following:

Liaising with the Business Development Managers and clients in a professional manner to resolve queries relating to:
retail prices, product options, lead-times, order status enquiries, and order amendments
Processing orders accurately and liaising with the planning department to agree production slots and lead times
Processing documentation to a high standard of specification to ensure no issues with transporting products.
Working with the Product team and raising the relevant orders for fabric testing
Reviewing and processing all order amendment requests, and assessing implications to the order delivery life cycle
Ensuring key stakeholders are made aware of changes in a timely manner
Arranging deliveries with clients
Keeping the relevant Sales personnel updated with any significant client issues
Working with the Sales personnel to ensure orders are processed in a timely manner and no errors are made
Providing admin support to the team related to export documentation

For this Customer Account Manager position, we are ideally looking for the following skills & experience:

Previous experience from within a similar B2B customer service role
Demonstrable experience of delivering solutions based customer service
Excellent interpersonal skills and ability to build rapport
Good organisational and administrative skills
Excellent communication skills oral and written, coupled with an excellent telephone manner
Ability to demonstrate own initiative and take a proactive approach
Good level of literacy and numeracy (GCSE Grades C or above)
A good level of PC literacy including competency with MS Word, Outlook, Excel

Hours of work for this position are Monday - Friday between 7.30am - 6pm and the salary on offer is up to 22,938.82 dependent on experience.

INDPERM

Job Types:
Full-time, Permanent

Salary:
£21,336.00-£22,938.00 per year

Schedule:

Monday to Friday

Supplemental pay types:

Yearly bonus

Experience:

Order Processing: 1 year (preferred)
Sales Administration: 1 year (preferred)

Work Location:
One location

INDPERM

Job Types:
Full-time, Permanent

Salary:
Up to £22,938.00 per year

Benefits: