- Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management
- Ability to reviewing and improve incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards
- Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients
- In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow)
- Willing to work as part of a rota to ensure 24/7 coverage
- Undertake daily Incident Management of P1/P2 incidents, prioritising them according to their severity and urgency
- Solve complex problems with software and hardware to ensure incidents and service outages are resolved as quickly as possible
- Analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements
- Maintain compliance with customer-related SLA parameters for incident resolution times
- Manage senior stakeholders based in the US and EU, ensuring there is an effective level of communication between key members
-
Major Incident
Found in: Ziprecruiter UK C2 - 3 days ago
ISR Recruitment West Midlands, United KingdomJob Description · The Opportunity: · We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. · You will work with a team of experienced Service Management professionals to ...
-
Process Safety Engineer
Found in: Ziprecruiter UK C2 - 2 days ago
Forsyth Barnes West Midlands, United KingdomJob Description · Title: Process Safety Specialist · Location: Hybrid - 2 days per week West Midlands office · Salary: Up to £55k - £60k + Package · Forsyth Barnes have partnered with a utilities organisation based in the West Midlands as they seek to add a Process Safety Special ...
-
Centre Administrator
Found in: Talent UK C2 - 4 days ago
JLL West Midlands, United Kingdom Part timeJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...
Major Incident - West Midlands, United Kingdom - ISR RECRUITMENT LIMITED
Description
The Opportunity:
We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments.
You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a real time, mission-critical control system which is experiencing on average 8-10 major incidents a week.
You will also be involved in proactive Problem identification and investigation via data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems.
Skills and Experience:
Role and Responsibilities: