Customer Support Executive - Manchester, United Kingdom - CarFinance 247

Description

About The Role

Are you looking for an exciting opportunity within Sales Support at the UK's number one online car finance business?

Here at CarFinance 247, we currently have a fantastic opportunity available for Customer Support Executive to join our vibrant Sales Support team As a Customer Support Executive, you will be responsible for ensuring our customers receive a seamless journey when finalising their perfect car purchase.

Our friendly Customer Support Executives are responsible for managing a client base daily, this role involves handling a mixture of heavy administration duties such as checking/verifying of documents and making outbound calls to our customers where necessary, as well as helping our customers at the end of the customer journey who need support completing their finance documents and/or understanding their finance agreements.

Hours are full time, 37.5 hours per week. Mon-Fri shifts are between the hours of 9am-7pm. 2 Saturdays per month (9:30am-5:30pm) and 1 Sunday per month (10am-5pm). When a weekend day is worked you will get that day off in lieu during the week.

Responsibilities Include

Assisting with all pre & post sales activities, such as document checking/verifying

Managing a client base and working alongside our Customer Account Managers to help provide a seamless journey for our customers.

Providing the link between the sales team and other internal teams, ensuring a smooth process for our customers.

Assisting with all pre & post sales activities, such as document checking/verifying.

Providing a helping hand for customers who need support completing documents or understanding their finance agreements.

Arrange and Upload documentations, checking for accuracy which may include checking proof of ID, identifying errors , discrepancies, vulnerability and fraud

Handle Internal/teams calls and email queries from departments, funders, and customers.

Maintain Confidentiality over personal data and information relating to our partnerships and customers

Process large volumes of work in line with company SLA's and quality standards

Working closely with our finance partners, providing the final paperwork for an approved pay out.

Exude confidence, enthusiasm, and energy.

About You

Having worked within an FCA regulated environment is preferred but not essential.

Be extremely organised and good attention to detail.

Previous experience of working within a fast-paced environment

Positive attitude and willingness to learn.