- A background and knowledge of Home Services, the processes, and systems we use is essential.
- This department is super-fast paced and, at times, can be high pressure so your resilience, agility and ownership skills are key to this role.
- You need to be digitally savvy to maintain secure and accurate customer records.
- You'll also need the confidence to problem solve effectively and escalate any issues or process improvements to the wider business areas.
- You will be passionate about growing the business by selling products that most suit our customer needs.
- You will ask the right questions, listen carefully, and make effective decisions based on your findings.
- The needs of the customer should be at the heart of everything you do. You will take the relevant steps to ensure we deliver against our promises.
- You will support your customers by providing amazing service, always with care and courage.
- You will display consistent, effective, and strong customer service behaviours whilst meeting KPIs and delivering a positive customer experience
- Private Medical Cover
- Holiday Allowance - 25 days holiday per year + bank holidays
- Life Assurance
- Contributory pension
- A superb selection of fabulous flexible benefits
- Occasional office commute – that's got to be good for your wallet and the planet
- Opportunity to develop your skills for future career development.
- You'll need the Right to Work in the UK so a passport or a birth certificate and proof of National Insurance are essential. A financial check will be arranged to ensure you meet our employment criteria. We'll also ask you to complete a Basic Disclosure Check and of course we'll collect your previous employment references as standard.
Customer Service Agent - Leicester, United Kingdom - Centrica
Description
We are Centrica We're so much more than an energy company. We're a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we're powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you're developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.
Your work here isn't just a job – it's a mission. We all play a vital role in energising a greener, fairer future .
This is a hybrid role, we're looking for people who can commute to our Leicester office and work from home. To get the most out of your training you'll be asked to attend the office in person for the majority of the first eight weeks. After your training we take a flexible approach to working with some time throughout the month spent connecting with your team onsite (currently this is once a month but may change.)
Working Hours - Monday to Friday between 8am - 6pm.Typical shifts 8am to 4pm three days per week then 10am-6pm for the remaining two. One Saturday in every four 8am-4pm.
Training Hours - Mon-Fri 9am-5pm for up to six weeks in the office.
Salary - £23,627 + up to 16% quarterly bonus & benefits including energy allowance
Start Date - July 2024.
British Gas Multi Premise Team– Full Time Permanent (37 hours)
Leading with purpose is important to us. At British Gas, our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers energising a greener, fairer future. It's what we do best. We're proud to live our values every single day. We care. We're courageous. We collaborate. You'll be working as a Customer Service Advisor within our British Gas Multi Premise Team supporting and resolving customer enquiries from customers and landlords who have multiple accounts with us. Increasing customer retention and loyalty by providing fantastic service whilst maximising opportunities to grow our business with our British Gas product range.
We welcome applications from anyone with energy, enthusiasm and an absolute passion for delivering amazing customer service Oh, a good internet connection is important too for when you are working from home.
Office address – Spinneyside, Penman Way, Grove Park. Leicester.LE19 1SZ - Please make sure you can commute on a regular basis
Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers.
Let's talk benefits