College Services Officer - Birmingham, United Kingdom - Navitas

Navitas
Navitas
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
We are currently looking for a College Services Officer to join our busy team


The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a cross functional team.


Salary:
£23,000 per annum


College Services Officer Duties:


  • Participate in and enhance front line communications, i.e. reception area, College noticeboards, classrooms, student common areas etc.
  • Plan and implement an ongoing programme of student events and activities to include social, academic and transition amongst others
  • Support frontline student academic enquiries which will include: Timetable and examination information and changes; assessment regulations and results release
  • Support the administration of Academic Teaching Staff (ATS) meetings and College Learning and Teaching Boards inclusive of the production of timely and accurate minutes
  • Participate in the development and implementation of an effective and enjoyable enrolment and orientation process for students each semester
  • Assist in the provision of the student in jeopardy (SiJ) programme
  • Assist in the provision of regular reports on Academic Services related matters to the College Senior Management Team
  • Deal with frontline student and teaching staff academic enquiries which will include: timetable and examination information and changes; assessment regulations and results release
  • Support student academic appeal and complaints processes by collecting relevant documentation and arranging meetings as necessary
  • Creation of Sponsored Students Academic Reports as required
  • Create and maintain student and academic data: student academic records; Module Guides; Academic Handbooks and the College virtual learning environment (VLE)
  • Assist the Manager of Academic Services and Director of Academic & Student Services in preparing the College for any internal or external academic auditing events
  • Organisation of examination processes for each semester including midterm, end of term examinations and reassessments/resits
  • Ensure that Exam Invigilators are well trained and available as necessary to underpin a robust Examination process
  • Ensure that the examination moderation and external moderation processes meet agreed timelines
  • Ensure all examination papers are approved where appropriate by the University Partner
  • Ensure examination and summative assessments are marked in accordance with agreed assessment regulations
  • Support the Manager of Academic Services in the creation of the teaching and examination timetables each semester
  • Develop and maintain a broad understanding of the College's pathway provision to underpin student management decisions made as a College team
  • Demonstrate a knowledge and understanding of Birmingham City University and its degree schemes to provide basic advice to students
  • Maintain confidentiality at all times regarding college information and student files
  • Assist the Manager of Academic Services in the management of teaching staff and student records
  • Carry out duties as may be required by the Director of Academic and Student Services
  • Support the administration of all College Committees and Boards inclusive of the production of timely and accurate minutes.

College Services Officer Requirements:


  • Degree or 2 years relevant work experience
  • Good understanding of the importance of file management (including electronic files)
  • A strong team player who is also able to work autonomously when required
  • Ability to communicate with staff and students from a diverse range of cultural and educational backgrounds
  • Excellent administration skills
  • Strong verbal and written English language communication skills
  • Possess good data analysis and presentation skills
  • Good time management, with the ability to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities
  • Resilient in the pursuit of customer service excellence
  • Good levels of IT literacy, with experience of using the Microsoft
  • Office suite
  • A calm, firm yet diplomatic manner when dealing with customers
  • Demonstrable empathetic nature
  • Possess a "can do" mentality and an open and flexible mindset
  • Ability to keep calm and maintain excellent levels of customer services and productivity when under pressure and at times of intense business demand
  • Flexible attitude to work including
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