CRM Executive - London, United Kingdom - Bodhi Resourcing

Bodhi Resourcing

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Full Time

Working Hours: 35

Location:
Remote work optional

Model:
Remote from anywhere in the UK.

Salary:
Up to £35k with 5%bonus

Working for a leading Financial Services brand who provide Insurance products across home, automotive and travel sectors within a growing CRM Team currently of 6 people.

Job Introduction

Remote working coming into office on occasion
You will be responsible for all areas of communications
- new customer acquisition, engagement, loyalty, advocacy and win-back, shaping the CRM action plan and creating multi-channel executions that deliver exceptional experiences to our customers.

We utilise a suite of Adobe tools, therefore demonstrable experience of Adobe Campaign (or equivalent) is preferable. Knowledge of Adobe Target and Adobe Analytics would also be advantageous.

Main Responsibilities

As a CRM Executive your top 5 responsibilities are:

Designing and building CRM journeys in line with the CRM action plan.
Full end to end journey from landing pages to deployment of campaign (Using Adobe Campaign)
Fully utilising the tools and data available to design and deliver campaigns covering all areas of communications

- new customer acquisition, engagement, loyalty, advocacy and win-back, across multiple channels, whilst delivering exceptional experiencesto our customers.

Analysis, segmentation and targeting of customers within internal database.
Proactively utilizing ideas and putting them forwards to better the personalisation of the campaigns across customer touchpoints from inception to delivery.
Someone who enjoys interrogating data to find insight and ability to proactively drive performance improvements
High desire to improve customer experience across multiple journeys
Quick learner and who enjoys pushing themselves to learn new tools, particularly using formulas and queries
Knowledge of CRM and has worked in digital marketing previously.
Excellent personal communication and presentation skills and able to come across as a professional, credible, respected representative.
Understanding of a Financial Services regulatory environment.
Selfsufficient and strong ownership skills.

Desired:

Strong levels of multitasking, prioritisation, and solutionorientated approaches.
Superior professionalism with internal and external teams.
Well organised and detail oriented.
Ambitious personality who is open to helping with any task.
Ability to work under pressure and meet deadlines.
Proactive and positive mindset.
Numerate and analytical.
Technical thinker and able to think around problems to find effective solutions.
A rigorous and logical thinker.
High levels of drive, enthusiasm, and energy.
Consistently challenges and suggests improvements.
A natural 'completer' who concludes projects to full potential.

Package Description

Remote working available where possible
25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year
Free private medical insurance after 1 years' service
Workplace Pension
AXA Supported
A range of reductions and offers from leading retailers, travel groups and entertainment companies