Quality Assurance Assistant QA - London, United Kingdom - Tasker & Partners

Description

Due to growth, we're pleased to be recruiting for a dedicated and experienced Quality Assurance Assistant to join us here at the Jensten Group.

Reporting to the Retail Operations Manager, you will be working alongside another team member to ensure that compliance is at the forefront of what we do and our customers receive the best possible service.

You will cultivate positive relationships and provide exceptional service, ensuring that you are on top of performance improvement, all quality metrics and operation improvements.

You will ensure Insurance Consultants provide the very highest standards of customer service, in a compliant and quality way.

This role can be offered on a completely remote basis within the UK and we are happy to consider both full time and part time applicants.

Provide appropriate feedback and reports to senior leaders and managers and compliance as necessary
Suggest and implement remedial action at local level
Maintain a record of the data collected from the audits into a file audit database
Provide support and guidance to the business regarding compliance with best practice by staying abreast of regulatory developments, including the Consumer Duty, and ensure our complaints processes and procedures are aligned with the latest regulatory requirements
Support the wider Retail Operations Team with projects to help drive strategic objectives as required.

As a Quality and Compliance Auditor within the Insurance or Professional Services sector, you will have knowledge and experience of FCA rules and regulations.

Compliance /quality assurance experience, within an FCA regulated business
Commercial awareness of changing regulatory requirements and trends
27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
~ Auto enrolment into our pension scheme (5% employer matched contribution)
~ Flex-benefits- A range of flexible benefits to choose from, that are most important to you
~ Group Life Assurance cover- a massive X4 of salary
~3 months Maternity, Paternity & Adoption leave all fully paid
~ Professional qualification study support relevant to your role and career
~ Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
~ Holiday purchase scheme- up to 5 days annually

Growing organically and through strategic acquisition we now place over £600m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.