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Customer Services Officer - Hereford, Herefordshire, United Kingdom - We Manage Jobs(WMJobs)
Description
Job Title:
Customer Services Office
Contract:
Permanent
We are looking for a Customer Service Officer to help us provide a first point of access for members of the public and professionals contacting Herefordshire Adult Social Care.
Working within the Advice and Referral Team alongside our Social Workers and Occupational Therapists, you will thrive in effective services for the customer.
As a Customer Service Officer you will work as part of a wider team with scope to support a diverse population; whether that be, within the community/voluntary sector/health services/charitable services, or by introduction into the Adult Social Care Pathway.
As a Customer Service Officer you will haveGSCE English, grade A to C or Equivalent.
Experience of working in an office, or an administrative, secretarial role.
Customer service skills.
Microsoft Office skills
A competitive salary, holiday entitlement, and access to our contributory pension andstaff benefits scheme, which includes:
Pension Scheme Enrolment in the Local Government (LGPS)
Career progression:
clear pathways toprogress including routes in customer services, commissioning for adult social care, trusted assessors, and apprenticeships.
~ Annual Leave: 31 days' annual leave (pro rata) plus bank holidays
Flexible working:
flexi-time, job-share, part-time hours and, in some instances, home working
Employee Assistance Programme: 24/7 access to support and counselling
Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.
Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals.
Our ambitious transformation programme aims to further build on this to offer an all-age approach.We're excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
To find out more about what it's like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website:Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire.
If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email:
.Employee Network Groupsplay an important role in strengthening the voices of employees at Herefordshire Council.
Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place.
Black and Asian Staff Networking Group, LGBTQ+, Parents & Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/ Veterans. For more information on our Employee Network Groups please click here.To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role.
Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community.
All requests for flexible working arrangements and reasonable adjustments will be considered.Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme;
We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond.
Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults.If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
Stronger Together, Building brighter futures#
