Planner/scheduler - London, United Kingdom - JET FLOW UK

JET FLOW UK

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JET FLOW UK is looking for a Planner/Scheduler to join our team - this position will be responsible for scheduling in Reactive and Planned repairs and assisting our Plumbing/Drainage and Maintenance Departments.

You will be supporting commercial and domestic clients and residents with reactive repairs and maintenance across a radius.

You will join our Resource and Dispatch Team which ensures works orders are scheduled and allocated to operatives through our booking system.

Requirements:

Minimum of 12 years of experience in a similar role.
Ability to manage multiple task simultaneously.
Strong communication skills, both written and verbal.
Ability to work independently and as part of a team.
Ability to work in a fastpaced environment with multiple priorities and deadlines.
Confidence with working in a team or alone

Responsibilities:

First point of contact answering inbound and outbound calls and dealing with enquiries.
Managing 2 Inboxes.
Checking all portals throughout the day, ensure jobs are not missed and keeping to SLAs.
Planning and scheduling works for operatives as well as daily emergency and reactive work.
Communicating effectively with the team, management and colleagues to aid smooth running of department
Providing excellent customer service to both residents and clients.
Booking all repairs/ appointments before arranging appropriate resource.
Data input / raising works orders.
Meeting KPIs
Preparing and maintaining operational reports, sending these out to clients to meet deadlines.
Dealing with operative's enquiries.
Letter formatting to prompt urgency or works in need of scheduling.
Liaising with engineers ensuring that they have all relevant information and materials to carry out repairs.
Working with other members of the team to assist in smooth running of operations.
Following GDPR Guidelines and protecting personal data.
Supporting company values.
ADHOC duties.