Research and Campaigns Officer - Bargoed, United Kingdom - Citizens Advice Caerphilly Blaenau Gwent

Citizens Advice Caerphilly Blaenau Gwent

Verified Company

Bargoed, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

In life everyone faces problems and Citizens Advice Caerphilly Blaenau Gwent believe that everyone is entitled to free, independent, impartial and non-judgemental advice.

We are looking for a passionate, energetic and experienced Research and Campaigns Officer to join us, the largest Citizens Advice service in Wales.

Our team is looking for someone to take responsibility for driving forward our Research and Campaigns Plan and play a role in local, regional and national research and campaigning activities alongside our wider Citizens Advice colleagues.

You will need to have a keen interest in current social policy and understand the key issues affecting our communities.

We need an exceptional communicator who has proven experience in developing effective messages for a range of print and digital platforms and is passionate about promoting the interests of our clients with policy makers and service providers.

You will have the chance of making a real difference when you join our knowledgeable, dedicated and supportive team.

In return, we offer a range of benefits, including ongoing training and development opportunities, flexible working hours and hybrid home working and 24/7 access to our employee wellbeing platform which also offers discounts at high street stores.

If you have two years or more of experience in a research and campaigning role or similar role, we want to hear from you.

This is currently a 12 month, full-time, fixed term position which may be extended.

Role purpose

To identify and promote the interests of clients with policy makers and service providers.
Play a major role in developing and implementing CACBG's Research and Campaigns Plan.
Contribute to the development of research and campaigns work within CACBG and the wider Citizens Advice service.

Planning

Contribute to the development of CACBG's Research and Campaigns Plan.
Monitor the implementation of the Research and Campaigns Plan and report on progress.
Ensure research and campaigns work reflects and supports Citizens Advice service's equality and diversity strategy.
Coordinate the organisation's involvement in national, regional or local research and campaigns activity.
Ensure outcomes of the organisation's work, including engagement in campaigns, are reported to Citizens Advice.
Assist the Chief Executive and other members of the team in preparation for external meetings/events related to our campaigning goals.

Develop and coordinate a network of volunteers and paid staff

Work with the management team to bring together a network of staff and volunteers and support them to actively participate in research and campaigns.
Support staff and volunteers to record information accurately and gather case studies and client stories.
Work with the management team to ensure that research and campaigns are integrated into all induction and training as appropriate, and to deliver small group training sessions.

Networking and Media

Develop effective ongoing relations with appropriate authorities, agencies, organisations and individuals at local and national levels, including councillors, MSs, MPs, and local and national statutory and nonstatutory organisations.
Build productive relationships with partner Citizens Advice offices and other local agencies involved in research and campaigns work.
Work with the Communications Officer to ensure that the organisation's research and campaigns work is reflected on our website and print/digital publications.
Work with the Communications Officer to develop and implement our social media strategy to promote the service and maximise opportunities to raise our profile.

Analysis and Research

Support the monitoring and evaluation of the effectiveness of projects and services and report to the management team.
Monitor trends in enquiries to identify potential issues for inclusion in reports, newsletters and other publications.
Carry out research projects, including analysing management information.
Plan local action for change, identify objectives, target groups, methods, timescales and management arrangements.

Professional development

Keep uptodate with legislation, policies and procedures and undertake appropriate training including annual GDPR training.
Attend relevant internal and external meetings as agreed.
Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.
Identify your own training needs and agree with your line manager training and development activities to be undertaken.

Other duties and responsibilities

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the advice service.
Demonstrate commitment to the aims and policies of Citizens Advice.
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person specification