Administrator - Gloucester, United Kingdom - Home Instead Senior Care

Home Instead Senior Care

Verified Company

Gloucester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description:

Job Description:

Job Purpose

To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office.

To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.

The Role

Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
Maintain effective systems ensuring that all filing and databases are kept up to date.
Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
Coordinate holidays for the office team and CAREGivers.
Responsible for coordinating the oncall rota and handover.
Support the recruitment and preemployment checks processes where appropriate.
Coordinate CAREGiver retention activities such as newsletters, CAREGiver of the month etc.
Accountable for invoicing and payroll administration including entering billing hours and expenses.
Support projects and IT initiatives where appropriate.
Control the office supplies and make sure it is in accordance with office needs.
Carry out any other duties deemed necessary for the successful operation of the business.
Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
To offer parttime (Flexi hours) or full time admin support to all aspects of the business
Ensure all filing and data is up to date
To undertake any support or admin duties as required by the Franchise Owner or Care Manager
Be flexible to meet the demands of the business including participating in an oncall rota. Which means it may require you to support team members emergency situations
Processing job applicants and booking in for Interview.
Networking in the local community and supporting marketing activities.
Care scheduling
Accountable for invoicing and payroll administration including entering billing hours and expenses.
Process invoices and follow up where appropriate with clients and suppliers.
Support the reconciliation of bank statements and preparation of monthly accounts.
Support projects and IT initiatives where appropriate.
Control the office supplies and make sure it is in accordance with office needs.

Qualifications:

Essential Criteria

Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.
Proven experience in office administration within a busy office environment.
Strong organisational skills with the ability to multitask.
Selfmotivated and able to work flexibly.
Excellent written and verbal communication skills.
Keen eye for detail and the ability to work accurately under pressure.
Strong team player with the confidence to work alone.

Competencies

Core Competencies
Driving Results

Customer Focus

Influencing

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead

Agile Learner

Role Specific Competencies
Quality Focus

Adapting to Change

Planning & Organising

Additional Information:

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.