Desktop Support Specialist - Manchester, United Kingdom - BPP University

BPP University

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hey Listen Why don't you come and work for a company that hears your voice and gives you the opportunity to develop your career and flourish?

You will benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.

We will also give you 28 days annual leave (plus bank holidays) as well, as, additionalgreat benefits such as, Private healthcare, store discounts, a pension plan and loads more.

You will be part of the Desktop Team and will be responsible for end user devices and associated incident and request management

What you will be doing
You will be the point of escalation for the IT Support Team.

Dealing with the Desktop Support queue in ServiceNow, ensuring Incidents, Requests, Problems and Changes are resolved in line with business needs.

You will administer co-managed devices within Intune, including software updates and Autopilot deployment along with MDM and MAM within Intune for mobile devices.

You will ensure the operating system deployment are up to date. Testing and deploying changes across BPP environments by following the change management process.

You will assist with new or ongoing IT related project work as agreed with/by the IT Support Manager. Producing technical training guides and documentation to share knowledge with internal teams including the IT Service Desk.

What we are looking for

Knowledge and experience of ticket management principles
Incident and Request management using an ITSM tool
Demonstrable knowledge and experience administering Microsoft Config Manager (Current branch)
Demonstrable knowledge and experience administering devices within Intune
Patching and deploying updates to servers and workstations using Config Manager
Creating, modifying, and running queries in Config Manager
Building and updating corporate device images
Windows 10 system administration
Administration of Anti-Virus software and ability to run and read reports
Scripting experience using Command Line, VBscript, and PowerShell
Demonstrable knowledge of the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT) knowledge
Knowledge and understanding of using BitLocker in an enterprise environment
A confident communicator who can engage at all levels
Be able to work under pressure in a fastpaced environment and adapt to change
Excellent customer service skills
Strong analytical skills with high attention to detail