Head of Customer Experience and Partnerships - Belfast, United Kingdom - Queen's University Belfast

Queen's University Belfast

Verified Company

Belfast, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job details:

Job reference
23/110595

Date posted
16/01/2023

Application closing date
13/02/2023

Salary
£54,949 - £63,673 per annum

Job category/type
Professional Support

Attachments

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Head of Customer Experience and Partnerships (Library Services):

Job description

We are seeking to recruit a Head of Customer Experience and Partnerships to join our well established Library Services Team.
As the Head of Customer Experience and Partnerships (Library Services) you will lead and manage the delivery of a worldclass user experience (UX) for all customers of the University Library, ensuring the delivery of high quality, userfocused and responsive services across all sites. The role is also responsible for managing strategic partnerships with external stakeholders such as the Department of Health and the Agri-Food and Biosciences Institute (AFBI).
If you are someone who sets and achieves high standards and have experience leading and managing such a team we would love to hear from you
What you will get in return:

Salary of £54,949

£63,673 per annum plus excellent benefits including generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays).-
Minimum of degree (or equivalent qualification). In the event that you do not meet this criteria, the University will also accept the following which has been deemed equivalent; substantial relevant senior management experience.
Significant (minimum 5 years) recent and relevant management and leadership experience in a customer service/service delivery environment to include:
Experience of leading and developing a multidisciplinary team(s)
Experience of service delivery management to include planning, developing and implementing innovative, highquality services to customers
Experience of strategic planning.
Experience of managing and controlling significant budgets and an understanding of financial management procedures.
Evidence of leading projects to completion.
Experience of working with, and influencing, senior management.
At Queen's our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.

We offer an excellent employment package that includes:

Great terms & conditions
Pension schemes
Flexible working by enabling you to design your working week in collaboration with your manager through a blend of remote and office working
Familyfriendly initiatives
Career development opportunities
Support for health & mental wellbeing
Generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays)
Queen's University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Race) and PRISM (LGBTQ+) which help us progress equality.

Attractive reward package- Abouot the Library- Further information for international applicants