Patient Care Coordinator - London, United Kingdom - Grafton Medical Partners

Grafton Medical Partners

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The care coordinator role works in support of the clinical and non-clinical team.

The role is required to assist with the management and development of patient care coordinating duties such as patient call and reminder recalls and conducting searches on the clinical system.

The post holder will liaise with internal and external stakeholders including but not limited to; district nurses, palliative care and social services.

Hours:

This is a full time position, 37.5 hours per week, Monday - Friday.

Job responsibilities:

Work closely with the practice performance manager to build and generate QOF list searches; Smear, Immunisations, Diabetes checks, Asthma reviews, New Patient Checks, Learning Disabilities
Participation in recall lists / delegate where necessary
Work closely with the reception manager to ensure patients are booked in for any necessary medical checks_)_
Assist in reviewing of the GSF database every 6 months prior to attending the GSF meeting with local hospice's/receive updates on patients current state and document whether patient has been discharged / needs to come off GSF

ADA

After death analysis: Run lists on patients that have deceased and arrange for forms to be completed by GP.
Call and recall patients for reviews
Assist with the production of staff and patient newsletters
Assist in keeping practice websites information up to date and liaising with website developers
Assist in updating social media content
Manage and maintain clear records of meetings, to include minute taking

Provide ad hoc support to GP partners and operational managers.

Other delegated duties considered appropriate to the post:
To undertake any other reasonable tasks as allocated by managers.

This job description is not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonable required.

Working Environment:

Carry out routine checks to ensure your work station is clean and tidy at the start and end of your shift.
Ensure all equipment in your work station is operational and up to date and report any issues to your line manager.
Ensure that confidential patient information is stored and handled according to protocol and report any concerns to your line manager.

Health & Safety:

Assist in promoting and maintaining your own and others' health, safety and security as defined in the Practice Health and Safety policy. Ensure that any hazards in your working area are reported immediately to your line manager.

Confidentiality:

Ensure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocols.

Performance/Professional Development_**:
_

To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice.
To participate in regular appraisal meetings.
To participate in regular team meetings.

Equality & Diversity:

To support the equality, diversity and rights of patients, carers and colleagues according to Practice protocol.

Working with Patients:

To work in partnership with our patients to help them achieve better health outcomes.
To offer a polite, friendly and efficient level of customer service to all our patients and to ensure the rest of reception and admin team understand and value customer service by supervision, mentoring or as a role model.

Dignity and Respect:

To treat patients, colleagues and visitors with dignity and respect at all times.

Feedback:

To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team.

CQC (Care Quality Commission):

To work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients.
To offer suggestions to the Practice Manager on how we can improve, progress and develop all processes relating to CQC.

Key Competencies

Exceptional communication skills
Ability to work without direct supervision and determine own workload priorities
Customer service focus
Problem analysis and problemsolving
Decisionmaking
Planning and organising
Initiative
Flexibility
Stress tolerance

Equal Opportunities Policy

The Practice is committed to enabling everyone working in the practice to achieve his or her full potential in an environment characterised by dignity and mutual respect, and recognises that everyone is different and values the unique contribution that individual experience, knowledge and skills can make.

Job Types:
Full-time, Permanent

Salary:
From £11.00 per hour

Benefits: