- Complete accurate records for company systems including, sickness procedures, quality monitoring, training and staff performance monitoring
- Liaise with operative staff under your control by way of discussions and regular team meetings
- Effective supervision, training, motivation, discipline, safety, and general welfare of staff under your control
- Organise and allocate staff under your control to carry out the service delivery in line with work schedules, quality standards and in line with the specification including the updating of directories and records
- Input and despatch helpdesk requests in line with quality and time specifications
- Order, control, monitor and issue relevant uniform, equipment, materials and other goods required by the staff under your control to carry out their duties effectively
- Previous Helpdesk, Switchboard and/or Reception experience is essential
- Previous Supervisory experience is not required
Telecoms Supervisor - West Midlands, United Kingdom - ISS
Description
Job Description
Your responsibilities will include providing direction, guidance, and support to ensure that all switchboard duties are carried out effectively and efficiently.
You'll be proactive in identifying opportunities to enhance productivity and service quality, constantly striving to meet and exceed expectations.
Safety is our top priority, and you'll ensure that all work is carried out in accordance with health and safety regulations, as well as company and trust policies. You'll also need to navigate potentially sensitive circumstances with empathy and professionalism.
If you're passionate about delivering outstanding service and making a positive impact in a healthcare environment, we want to hear from you.
Join us in our mission to provide the highest standard of care and support to our patients, staff, and visitors.
Key Responsibilities
Professional and Personal Competencies/Qualifications
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.