Patient Access Coordinator in Plastic Surgery - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an exciting opportunity for an enthusiastic and motivated individual to join the busy Plastic Surgery team based at St Thomas' Hospital.

This vacancy is for admissions on a 8am - 5pm shift rotation basis.

We are one of the largest plastic surgery departments in the UK providing clinics in both our hospitals and other local hospitals.

We are a busy

surgical department covering breast, skin, head and neck, lower limb and hand firms; dealing with cancer, trauma and elective services.

The role will require the individual to interact with a multi-disciplinary team in a busy office environment, dealing with complex and sensitive issues,
and cross-covering within the wider Plastics service when required.

If you believe you have the skills and enthusiasm to join our team we would love to hear from you.

For further details / informal visits contact

Main Duties

Act as the first point of call for all patient access queries to the Trust.
Be responsible for the scheduling of Surgery dates according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
Ensure that patients are appropriately reminded of their surgery date. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to reconfirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support).

Department Information

The Plastic Surgery Department is a unit formed of 32 consultants, divided into varying sub-specialities, including Hands, Breast/Micro, Skin and Paediatrics.

The department covers all sites within Guy's and St Thomas' NHS Foundation Trust as well as providing support to external trusts.

The Hand Trauma Unit is the centre for Hand Trauma in South London.

Main Duties

Act as the first point of call for all patient access queries to the Trust.
Be responsible for the scheduling of Surgery dates according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
Ensure that patients are appropriately reminded of their surgery date. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to reconfirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support).