- Calculation of charges for service users in residential placementsn, nursing and home care
- Process charges for home care following financial assessment
- Setup payment methods to recover charges, either by standing order or invoice
- Finalise cases on death, discharge or upon termination of care
- Carry out annual reassessment of care charges
- Provide advice and deal with any queries regarding financial assessments
- Resolve queries and deal with complaints in respect of care charges
- GCSE Maths/ Equivilent to Grade C or above
- GCSE English/Equivilent Grade C or above
- Must have good oral, verbal and written communication skills.
- Show an ability to manage their time effectively producing work that is of a high quality accurate and well presented
- Demonstrate a commitment to working as part of a team
- Experience of using Microsoft Excel and Word
- Experience of using a Financial System
- Ability to undertake financial calculations
- Experience of dealing with customer complaints
- Can demonstrate excellent attention to detail
- Customer Service experience
Finance Support Officer - Manchester, United Kingdom - Northern Care Alliance NHS Foundation Trust
Description
Job summary
An opportunity has arisen within the Adult Services Finance and Client Affairs team and we are looking to recruit a Finance Support Officer to deal with charging for care.
We are looking for an enthusiastic and committed individual who would like to join us.
This opportunity has arisen at an exciting time of development for the team and offers an ideal opportunity to contribute towards and be a part of its evolution.
You should ideally have experience of working in a busy office environment and will possess excellent communication and organisational skills. We are looking to appoint someone who has a real commitment to excellent service delivery - you must be able to apply tact and diplomacy at all times. You must also be capable of working to tight deadlines whilst ensuring consistency and be able to demonstrate a high level of accuracy when dealing with figures. You must be someone who is able to prioritise their workloads and be able work on your own initiative as well as under supervision.
**The post will not start before 1st April 2024**
Main duties of the job
You will possess a positive, enthusiastic and energetic approach to work along with an acceptance of working flexibly and being open to and contributing to change. You will report to the Senior Finance Officer and provide support to colleagues within your immediate team and the wider organisation and will be required to undertake work around Charging for care and Financial reassessments.
You will work as part of a team to provide charges for home, residential and nursing care within Adult Social Services and your work will include:
You will work hours each week from Monday to Friday, some working from home arrangements are currently in place however, you will be required to attend the office and may be asked to return on a more regular basis in future.
The Trust operates a flexible working policy and the teams core business hours are from 08:30 to 16:30.
Please ensure you read through the attached person specification before completing your application.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website
Job descriptionJob responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:
Person SpecificationEssential Qualifications
Essential
Knowledge, Skills & Experience
Essential
Desirable