Progression & Welfare Officer - Liverpool, United Kingdom - Study Group

Study Group
Study Group
Verified Company
Liverpool, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Salary:
up to £24,000 per annum (FTE)


Contract type:
Part-time hours), fixed term until 31/08/23


Location:
Liverpool John Moores University International Study Centre - this is a face-to-face role


JOB OVERVIEW


Here at LJMU International Study Centre, we pride ourselves on providing a supportive learning experience that prepares our students for the challenges of undergraduate and postgraduate study.

We provide excellent academic and English skills and knowledge that will enable our international students to progress onto their chosen programme of study at the University and an eventual successful career.

This role will involve supporting students through their whole student journey from induction through to progression into the University, so if you are passionate about changing lives through opportunities in global education and are fully committed to providing a fantastic student experience, this role is for you


Our team is dynamic, dedicated, and passionate about providing our students with a remarkable experience during their studies in the UK.

We will give you the support and training you need to succeed and offer excellent career opportunities within the Study Group network.


KEY RESPONSIBILITIES

  • Support with the creation and delivery of student success tutorials.
  • Provide individualised holistic academic support to students on a 1:1 basis.
  • Track student performance and liaise promptly with the academic team to identify suitable intervention strategies.
  • Track VLE analytics and gather data on work completion to identify gaps and actions for students.
  • Contact students with poor attendance to monitor and intervene with any welfare concerns, providing ongoing, holistic support.
  • Work with the Student Experience Officer to develop and deliver sessions on a range of themes to encourage wellbeing and engagement with all aspects of the student journey.
  • Support the Welfare Officer with welfare cases and offer pastoral support to students (in line with centre policy).
  • Support students in actively taking care of their mental and physical health.
  • Provide pastoral care and coaching to students with welfare and health issues, advising accordingly and maintaining accurate student records, in accordance with Data Protection legislation.
  • Promote and safeguard the welfare of students, with particular regard for those under 1
  • Provide administrative support to the Designated Safeguarding Lead and Deputy Designated Safeguarding Lead with managing caseloads, handling sensitive and confidential information, and maintaining accurate records.
  • Work with the welfare team to produce and develop a robust pastoral programme for students.
  • Contribute to the collaborative and empathetic working style at the centre and promote a cohesive work ethic.
  • Share best practice and contribute to the bank of effective resources/ideas/activities for progression and pastoral support.

EXPERIENCE

  • Experience working in a student support setting, ideally with international students, or other similar settings (Essential)
  • Experience in providing advice and guidance to others (Essential)
  • Experience and understanding of safeguarding and promoting the welfare of students (Essential)
  • Experience and understanding of compliance requirements in an academic setting (Desirable)
  • Strong IT skills specifically Microsoft Office are essential as well as experience working with record management systems (Essential)
  • Minutetaking and recordkeeping skills (Desirable)
  • Experience in supporting students or clients through welfarerelated concerns e.g, lowlevel mental health, homesickness, and family issues (Desirable)

ABOUT US


We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes.

Voted as 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe.


With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge, and commitment to create opportunities and add value.

We are determined to grow and innovate in our field, providing our students and partners with high-quality outcomes across the higher education space.


ORGANISATIONAL COMPLIANCE


Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.

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