- Routinely attend school and council sites to fulfill customer requests promptly.
- Provide technical support (second line support) for the installation and maintenance of system software, including operating systems and office automation products.
- Strive to meet and exceed SLA performance targets.
- Assist in providing technical support for specialist areas such as networks, servers, information integration, and web solutions.
- Deliver technical services remotely or on-site while ensuring the integrity of changes and the protection of customer data.
- Manage customer relationships by liaising with Head Teachers, Heads of traded services, and ICT coordinators.
- Maintain change control documentation accurately.
- Take ownership of service incidents until resolved, escalating to third-line support staff and suppliers when necessary.
- Occasionally assist in first-line support, user account administration, Active Directory support, software compliance, procurement of ICT products and services, and data recovery.
- Provide statistics and associated information for performance reports.
- Bachelor's degree in a relevant discipline, or equivalent industry experience.
- Desirable: Experience in schools-based IT support.
- Proficient in understanding IT/IS infrastructure, operating systems, configurations, and IT applications and service processes.
- Familiarity with incident management tools.
- Awareness of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts.
- Knowledge of risk management, business impact analysis, countermeasures, and contingency arrangements related to IT service disruptions.
- Familiarity with corporate, industry, and professional standards, policies, regulations, compliance, and codes of conduct.
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IT School Technician - London, United Kingdom - Akton Recruitment Ltd
Description
Job Title: IT Schools Technician (SDE Post) Level 3
Location: Camden, London
Contract: 2 months
Pay Rate: £23/hr
Role Summary:. This position entails providing technical support, problem resolution, and service request operations to ensure the smooth functioning of IT services in schools in Camden. The ideal candidate will have a strong customer service ethos and be proficient in various technical areas including system software installation and maintenance, network support, information security controls, and web solutions.
Key Responsibilities:
Qualifications and Experience:
The IT Schools Technician role in Camden offers an exciting opportunity to contribute to the education sector while gaining valuable experience in a dynamic and supportive environment. If you are passionate about providing exceptional technical support and thrive in a customer-focused role, we encourage you to apply.
