Service Advisor - United Kingdom - City West Country Group

Description

• Job Title: LCV Service Advisor
• Company: Mercedes-Benz South West
• Location: Plymouth
• Reports To: LCV Service Manager
• Salary: £25,000 per annum OTE £32,000

Job description

Mercedes-Benz of South West site are currently looking for LCV Service Advisor to join our team at our Mercedes-Benz of Plymouth Van Aftersales.

A little about us
Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.

As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Fulfil a career with an industry leading brand following a structured development path.

About the Role
You will work closely with our workshop ensuring work is organised and completed, while utilising the workshop to its maximum capacity, always maintaining our highest levels of customer service expected. The primary focus being upselling additional work and add ons.

What can we offer you?

• 25 Days holiday (plus bank holidays)
• Bonus scheme
• Car Benefit Scheme via NELS
• Scottish Widows Salary sacrifice Pension Scheme available
• Employee Assistance Programme
• Benefits Hub with 1,000s of amazing deals on all brands employees love
• Life Assurance
• Enhanced Sick pay
• Excellent training and support
• Career progression
• Aspiring Managers programme
• Cycle to work scheme
• Eye care vouchers
• Long Service awards

Salary:

£25,000 per annum OTE £32,000

Working Hours:

Monday to Friday alternating weekly shift patterns of 08.30 – 18.00 and 07.00 – 16.30 with 1 hour for lunch plus Saturday on a rota.

Service Advisor Responsibilities:

• Responsible for prioritising customer requirements throughout the service operation
• Responsible for ' front of house' customer technical/ vehicle enquiries, customer road tests
• Responsible to ensure every opportunity is met to achieve customer 'Fix First Visit'
• Monitors workshop loading, ensuring continuity to maximise productivity
• Allocates the flow of work into the workshop, maximising available resources
• Ensure adherence to company standards for quality control within the workshop – maintains a quality system
• Adherence to VHC process & other compliance based documentation used daily.
• Efficiently manages resources to deliver quality service on time
• Responsible for delivering customer vehicles on time to a high standard
• Manages the standard and quality of technical information
• Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations

What's required from you?

• Previous service experience within the Motor industry
• Experience of a customer focused environment
• Specialist/ technical product knowledge
• Good interpersonal and organisational skills
• Admin and IT Skills

Mercedes-Benz South West Core Behaviours:

Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service – Focuses on the needs of customers to improve service and sales

Planning & Organising – Sets clear goals and targets for the team

Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions

Teamwork & Coaching – Ensures team work together to deliver results

Motivation – Initiates action with a 'can do', 'will do' approach for self and others

Leadership – Communicates and engages others effectively to deliver results