- Knowledge of administrative and management procedures and practices.
- Knowledge of MS Office, Excel and basic keyboard skills
- Excellent communication skills, both verbal and written
- Good communication and interpersonal skills at all levels.
- Ability to work as part of a team
- Knowledge of specialist medical terminology
- An efficient and methodical approach to the maintenance of waiting lists, statistics and admissions diaries.
- Experience of Meditech
- Understanding of Trust policies and NHS agenda
- Knowledge of the Trust's rules regarding confidentiality
- 5 GCSE's or equivalent
- NVQ 3 in customer care and business administration or equivalent experience in a clerical role
- Proven experience working in a clerical role
- Leadership qualification
- Proven experience in a clerical role within the NHS
- Proven experience of staff management
- ECDL
- NVQ 3 in customer care and business administration or equivalent experience in a clerical role
- Good time management skills
- Good organisational skills
- Able to maintain a professional approach when working under pressure.
- Be able to maintain confidentiality
- Must have one years NHS experience
- Ability to work flexibly
- Assertive
- Self-motivated and enthusiastic
Sub-Specialty Appointment Co-Ordinator - Liverpool, United Kingdom - Liverpool Women's NHS Foundation Trust
Found in: Talent UK C2 - 2 weeks ago
Description
Job summary
An exciting opportunity has arisen in Patient Access based at Liverpool Women's Hospital for a full time ( hours per week) Band 3 Sub-Specialty Appointment Co-Ordinator. The candidate will be responsible for supporting the management of Suspect cancer and Oncology Services, ensuring both new and follow up patients are booked in chronological versus clinical priority order and will responsible for providing assurance that clinics are fully utilised.
The Sub-Specialty Co-Ordinator will have excellent communication skills with patients and all levels of staff including senior managers and clinicians and will possess the ability to identify capacity/demand issues within their sub-specialty and help to offer solutions to tackle this.
Main duties of the job
The main duties of this role is to ensure that all clinics within allocated sub specialty are fully booked out, and appointments are effectively communicated to patients to reduce non-attendance levels. The post holder will have Referral to Treatment knowledge and be able to identify and validate patients waiting on various worklists/patient target lists.
The sub-specialty co-ordinator will work closely with clinicians to ensure clinics are cancelled for annual leave etc, and additional clinics are planned and filled as required.
The Patient Access Centre has recently undergone a restructure introducing Sub-Specialty Appointment Co-Ordinators to the team to take responsibility for their allocated clinics. A hierarchal structure has been implemented to offer developmental opportunities within the team.
About us
Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes usthe specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:
Video:
Online brochure:
Job descriptionJob responsibilities
Complete responsibility for the consultant's clinic diaries, utilising an excellent knowledge of out-patient clinics, including face to face, telephone and virtual bookings.
Production of letters which inform patients of the appropriate times and media type of the appointment.
Register tertiary referrals onto the Meditech system
Be able to manage worklists within the e-Referral system.
Person SpecificationSkills, Knowledge & Aptitudes
Essential
Desirable
Qualifications & Learning
Essential
Desirable
Experience
Essential
Desirable