Customer Service Officer - London, United Kingdom - Adecco UK

Adecco UK
Adecco UK
Verified Company
London, United Kingdom

6 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

JOB TITLE:


Customer Service Officer

LOCATION:
Hybrid working (Office based in Ealing)


PAY RATE:
£16.82 per hour paye


DURATION/HOURS: 3 months (possible extension)/ Mon-Fri 35 hours


START DATE:

ASAP

Role Purpose:


  • To make outbound calls to Ealing residents to check on how they are dealing with the costofliving issues and signpost them to available help.
  • To provide an efficient and timely service to customers with service requests and direct them to their required services when necessary
  • To facilitate and promote the use of online services to Ealing residents.
  • To provide an appropriate level of support to customers, that enables them to selfserve.
  • Provide a level of facetoface service as and when the Council requires.

Key accountabilities:


  • To provide advice and information for council services and report and log service requests ensuring that the appropriate triaging has taken place.
  • To use Council ICT systems to log all enquiry and contact details, provide and receive information, deliver advice, and ensure customers have equal access to appropriate services accurately and promptly
  • To take ownership of and efficiently manage customers to facilitate their own selfserve/online services and enquiries (either face to face or on the phone).
  • To assist customers with ongoing difficult and potentially confrontational issues, which require an increased level of understanding and sensitivity
  • Undertake administrative tasks as required by specific service requests

Knowledge, skills, and experience:


  • Able to maintain composure and deliver a professional service when customers become difficult, abusive, or distressed.
  • Communicates effectively face to face using clear, plain English, in order to respond to written customer enquiries.
  • Ability to maintain, update and interrogate computerised records, quickly and accurately.
  • Minimum of one year's proven experience of a customer services environment
  • Possesses a good working knowledge of a customer services environment.
  • Proven ability to successfully resolve queries in a facetoface environment or by telephone
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Rebecca Evans
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