Product Operations Manager - London, United Kingdom - Primer

Description

An Introduction to Primer

The 21st century has witnessed remarkable expansion within the payments ecosystem with the introduction of new payment methods, growth in cross-border commerce, and development of multi-payment processer payment strategies.

The bottom line is payments aren't just another step in the purchasing funnel; they're a strategic asset that facilitates business growth and innovation.

Enter Primer - the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success.

Primer's enterprise-grade infrastructure, frameworks, and tooling allow merchants to unify their disparate payment solutions and services to build optimised payment flows tailored to their unique business needs with no code or additional complexity. We strive to make something complex incredibly simple and intuitive.

Our success so far has been reflected in the trust placed in us by category leaders such as Printify, NewLook, Voi, and Dabble, who are using Primer to transform their payments into a growth lever. Moreover, the world's top investors, including Accel, Balderton, Iconiq, and Tencent, have also invested in Primer's vision to rebuild payments and commerce from the ground up.

Join us in shaping the future of payments and commerce. Let's pave the way for a world where businesses can fully realise their payment potential.

What does the role involve?

• Partnering with our Product and Engineering leaders to help implement unified and best-in-class development practices across our organization
• Empowering and enabling Product teams to scale through internal team prioritization, planning, scheduling, resource management/capacity allocation, and program tracking
• Developing and implementing success metrics, OKRs, effectiveness measurements to assess and optimize development cycles across the Product and Engineering teams
• Facilitating product roadmap and planning updates across the business in alignment with greater planning rhythms
• Managing merchant roll outs / migration projects, working closely with the PMs and CSMs
• Leading, refining, and iterating on a prioritisation methodology and process for bug-fix and feature delivery for our existing merchants, in collaboration with Product & Engineering
• Designing and optimizing a decision-making, planning and prioritization framework to outsource some product capacity, ensuring sound business ROI
• •Building and maintaining a core set of product analytics dashboards, automated reports, metrics to deliver insights leveraged by leadership

What are we looking for?

• 5+ years in a product operations, product management, or management consulting role closely aligned with product and engineering teams
• Passion for delivering an outstanding user experience
• Proficiency in data analysis – BI tools (SQL, Metabase/Tableau/Looker, Snowflake, Excel/Sheets)
• Superior presentation skills, and ability to see beyond the numbers to drive sound decision-making
• Experience building, maintaining and optimizing reports, metrics and dashboards with Product and Go-to-Market tech (e.g. Jira, Datadog, Salesforce)
• Ability to communicate effectively across all functions and levels
• Strong project management skills and ability to mobilize cross function teams towards a common goal
• Curiosity and passion for problem-solving, with a track record of tackling complex issues with innovative solutions.
• Aptitude in moving seamlessly from big picture thinking to operational tactics

Additional useful, but not essential, experience:

• A background working in a fast-paced, dynamic startup environment
• Familiarity with regulatory frameworks in the payments industry
• Previous exposure to go-to-market teams preferred

What's the culture like at Primer?

We're building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.

Finally, let's go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there's a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It's never a challenge that you will face alone.

Our benefits:

• We are fully remote

• Competitive share options

• Uncapped holiday, with 25 days minimum to be taken

• Co-working space access

• Workations & company retreat

• The best equipment for your role

• £500 towards your home office setup

• Generous learning budget

• Medical insurance

• A broad set of additional perks and benefits (depending on location)

Don't meet every single requirement?

At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs—see our diversity commitment statement for more details

Primer adopts a zero-tolerance approach to discrimination.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.