- Managing of all incoming orders and enquiries
- Advise on product availability.
- Quoting on prices and stock availability
- Provide customers with ETA dates and deal with delivery issues.
- Issue and raise invoices.
- Manage requests for samples.
- Give advice on artwork requests.
- Complete order notifications
- Lots of liaison with warehouse, sales and despatch departments
- All supporting administration Experience needed.
- Strong verbal and written communication
- Experience of CRM
- Any knowledge of Google Docs or Google sheets helpful
- At least 2 years similar experience
Customer Experience Executive - Greenford, United Kingdom - Uxbridge Employment Agency
Description
Customer Experience Executive 25- 28k plus 2k yearly bonus Greenford Are you motivated by delivering exceptional customer service? Do you have customer service/ client support experience? If so, my client a fabulous manufacturing business are now looking for a person to fully support a rally busy team of key account managers. This role is a busy and varied one and will involve taking ownership of a range of customer support functions. The role will enable you to help manage a set of existing customer accounts and will involve you further developing relationships with your customers. You will be joining a family-owned business that really care about their people. Monday to Friday 9-5pm with hybrid working pattern after probation, 22days holiday which increases after a year plus parking is available Duties