- To act as a receptionist at the CCA Estates units - to meet and greet patients, members of the public and visitors in a friendly and courteous manner and direct all visitors as appropriate.
- To provide an efficient telephone answering service in a professional and helpful manner.
- To maintain spread sheets and databases as appropriate in order to collect relevant data when required.
- Receive and action invoices in a timely manner.
- To action correspondence both paper and electronic and ensure that it is handled and responded to in a timely and efficient manner.
- Scanning documents as required.
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
- NVQ Level II in Business Administration / Customer Service / IT
- Experience of working within an office environment
- Experience of working in a public facing role.
- Relevant experience within the NHS
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Receptionist/Administrator - Sheffield, United Kingdom - Sheffield Teaching Hospitals NHS Foundation Trust
Description
Job summary
To provide a flexible, high quality clerical and receptionist support to the CCA Estates Team. The reception areas within our estates is the first point of contact for clients and visitors entering the unit and therefore must reflect the high quality of care that the Trust provides.
Main duties of the job
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job descriptionJob responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable
Further Training
Essential
Desirable
Skills and Knowledge
Essential