customer service - Cardiff, United Kingdom - Cardiff County Council
Description
About The ServiceRent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part of the Housing (Wales) Act , which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management tasks.
The service was established in November .Rent Smart Wales benefits from web based systems designed with the customer in mind, contact centre telephone technology, partnership arrangements with the authorities across Wales and is being supported by a comprehensive marketing campaign being led by Welsh Government.
About the jobWe are looking to recruit a number of enthusiastic individuals to join our team of Customer Service Officers within the Rent Smart Wales Contact Centre and assist in providing a high standard of customer service to our service users via telephone and email.
The Contact Centre Team support and advise a wide range of customers, both internal and external.
The post holders will ensure that our customers receive the highest level of customer service and that their enquiries are resolved at the initial point of contact, where possible.
What We Are Looking For From YouThe successful candidate will have experience of working in a customer focussed environment (ideally a Contact Centre environment), have excellent communication, planning, prioritisation and analysis skills, be an excellent team player and take an enthusiastic and take a responsible approach to all tasks.