Customer Service Trainer - Blairgowrie, United Kingdom - Castle Water Ltd

Castle Water Ltd

Verified Company

Blairgowrie, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Trainer

We are looking for an experienced and motivated
Customer Service Trainer to join our team in Blairgowrie and help us maintain our high standard of customer service.

If you are passionate about customer service and have the skills and experience we are looking for, we would love to hear from you.

Castle Water offers a competitive salary package and a supportive and dynamic work environment.

You will responsible for delivering a comprehensive and continuous internal training program that will provide Customer Services Advisors with the necessary skills and knowledge to enable them to provide a high standard of service to our business customers.

You will also work closely with Senior Managers, Team Leaders and Customer Service Advisors to understand where training is needed, and to develop and deliver effective training content.

You can expect to be part of a positive and supportive team, with a strong emphasis on structured training and support to help you succeed in your role.

The role is varied, and there are always opportunities to use your existing skills as well as to learn new skills.

We value our people and thrive on supporting our employees to help them develop and advance in their careers with us.

Starting salary from £25,000, depending on experience. This is a permanent post with an immediate start date, working hours are Monday to Friday 9am to 5pm. We offer Hybrid working with a combination of both office and home/remote working.

Key Responsibilities:

Deliver customer service training programs to ensure that staff are equipped with the necessary skills and knowledge to deliver excellent customer service
Collaborate with other teams to create training materials that reflect our company values, customer service standards and policies
Identify areas of improvement and implement changes to training programs as required
Monitor and evaluate the effectiveness of training programs and make recommendations for improvement
Provide coaching and feedback to customer service staff to help them improve their performance
Stay up to date with best practices and trends in customer service training and development
Liaise with L&D Specialist where external training has been identified

Qualifications and Experience:

Experience in a customer service training role, preferably in a contact centre environment
Strong knowledge of customer service principles and practices
Excellent communication and presentation skills
Proven ability to design and deliver effective training programs
Experience in coaching and mentoring customer service staff
Ability to work independently and manage multiple projects simultaneously
Familiarity with elearning platforms and training technologies

About the Company

Castle Water is one of the fastest growing and most successful companies in the utilities sector. We have exciting opportunities available for enthusiastic and customercentric individuals seeking a new career in the water market.
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities

Job Types:
Full-time, Permanent

Salary:
From £25,000.00 per year

Benefits: