Customer Service Manager - Manchester, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Based in Trafford Park, Machester, The Customer Service Manager will be responsible for planning, coordinating and controlling the activities of the customer service team across the North West region to ensure that the needs of customers are being satisfied

Client Details

Our client is a leading logistics company, overseeing UK transport, warehouse and fulfilment sector that work together to deliver a world class service to all it's customers.

Description

Customer Service Manager includes the following duties:

Oversee queries at high-volume and ultilize the CRM system to track queiries from start to finish
Ensure the necessary resources and tools are available to increase efficiency and service levels.
Review and assess customer contracts, especially new accounts, developing a clear understaning of their requirments
Liaise with local management to support and implement new customer service improvements and growth strategies to increase profitability.
Lead, develop and motivate direct reports to ensure they reach their full potential and subsequently contribute to the overall performance of the business

Profile

The successful Customer Service Manager will have:

Experience maintaining strong relationships with stakeholders
Experience planning, coordinating and controlling activities of the CS Team
Previous experience/understanding within the logistics distribution and supply chain industry

Job Offer