Crew Trainer - Pontypridd, United Kingdom - McDonald's Limited

McDonald's Limited
McDonald's Limited
Verified Company
Pontypridd, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Crew Trainer Role

  • Act as a role model to all Crew Members by giving customers an outstanding, individual and memorable experience, placing them at the core of all we do.
  • Be an operations expert, effectively training Crew Members and Apprentices using the Company training and Apprenticeship programme.
  • Lead areas, providing coaching and direction to all crew, identifying barriers to service and production, and proactively take remedial action when necessary.
  • Work as an integral part of the restaurant team supporting management, actively driving restaurant goals and targets, and ensuring that everyone's actions contribute towards achieving them.
  • Consistently deliver and maintain the highest McDonald's standards of quality, service and cleanliness Follow all workplace safety, security and food hygiene procedures.
  • Follow the uniform guidelines and take pride in your personal appearance.
  • Keep the McDonald's Values alive in the restaurant and at the heart of everything you do

Training and Coaching

  • Use the 4Step method when training Crew on a new task or station.
  • Explain to Crew the 'how to' and 'why' behind McDonald's policies and procedures.
  • You will provide relevant training to Crew Members to ensure continuous development, supporting their confidence and knowledge to deliver exceptional Q,S&C.
  • Provides appreciative feedback for good performance and developmental feedback when required.
  • Ensures Crew remain focused on tasks and gives regular feedback on their performance.
  • Recommends training needs to the restaurant's Training Coordinator or Training Manager.
  • Is available and approachable, and readily offers Crew help and advice.
  • Brings the Values to life on every shift.
  • Attends, and actively contributes to CrewTrainer meetings.
  • Completes the required amount of training per shift.
  • Actively supports the Apprenticeship Programme by completing scheduled training as required and to the required standard.
  • Treat all customers and colleagues with courtesy and respect.
  • Work as a supportive team member.
**You will be required to attend an interview and OJE.
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