Senior Customer Service Representative - Coventry, United Kingdom - The Sterling Choice

Description

Job Title:

Senior Customer Service Representative Location:

Coventry Salary:

Up to £38,000 Are you passionate about delivering excellent customer service while driving business success? We're seeking a dynamic individual to join clients team as a Senior Customer Service Representative.

Why this company? Our client believe in putting our customers at the heart of everything we do.

As a Senior Customer Service Representative, you'll play a pivotal role in ensuring our customers' needs are not just met, but exceeded.

What You'll Do:

Order Management:
Prioritise and process orders from internal and external customers, ensuring accuracy and timely delivery

Transport & Invoicing:
Coordinate with service providers to meet delivery requirements and ensure invoices are processed promptly

Query Resolution:
Address customer queries and concerns efficiently, maintaining high satisfaction levels

Complaint Management:
Document and escalate customer complaints, ensuring timely resolution and improvement of service processes

Support Functions:
Represent the Customer Service Manager in internal meetings and provide support during absences

What We're Looking For:

Experience:
Previous experience in customer service roles ideally in a manufacturing environmentSkills: Strong communication, negotiation, and problem-solving skills

Tech Savvy:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with SAP/EDI ordering systems preferred.
To find out more click apply or call James on (phone number removed)