Sales Consultant - Bicester, United Kingdom - FashionJobs
Description
Overview:
To maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.
Your Mission:
- Provide excellent service through continued commitment to our service values and standards.
- To know and achieve your, and the store's daily, monthly and annual sales targets.
- Demonstrate knowledge and understanding of differentsales techniques, for example cross selling, to drive your sales and KPI's.
- Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
- Handling customer complaints, seeking assistance where necessary,ensuring issues are resolved to the satisfaction of the customer and the company.
- Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
- Understand all policies, procedures and compliance.
- To ensure thatall relevant procedures and policies are understood. To carry out work according to those standards.
- Presentation must be in line with company's uniform and grooming standards.
- Understand and align with PCI compliance policy and regulations, consistently.
- Adheres to Security and Health and Safety regulations.
- To replenish stock and maintain high standards of merchandise and product presentation.
- Maintain your designated 'area of pride'
- Support the store with cycle counts and during bi annual inventories
- Support with the processing of shipments and transfers, in line with the relevant procedures.
- Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.
Your Talent:
- Sales Experience and within a luxury brand.
- Experience in a customer service role with facetoface customer contact.
- Ability to adapt to frequent change and a highpressure environment
- Ability to initiate contact and communicationeffectively
- Motivated by being a great teammate with a common goal
- Excellent communication skills and other languages (Cantonese, Mandarin, Russian, Spanish, Arabic) are helpful
- Strong Clienteling skills and experience.
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