- Educated to GCSE level or equivalent, including Maths and English (C/5 or above)
- Customer Service
- IT Skills (word, excel, outlook, power point)
- Attention to detail
- Experience of administrative duties
- Excellent communication skills (written and oral)
- Strong IT skills & ability to use confidently
- Effective time management
- Ability to work on their own and as part of a team
- Ability to multitask
- Ability to maintain confidentiality
- Experience of working with the general public
- Experience of working in a health care setting or GP practice
- Problem solving & analytical skills
- Clear and respectful telephone manner
- Experience of working with SystmOne or other clinical systems
- Ability to work flexibly and learn quickly to meet Practice demands
- Attention to detail
- Ability to communicate effectively with colleagues, patients, relatives, nurses, other staff and agencies
- Caring attitude to patients
- Self-Motivated and enjoys a challenge
- A recognition of the importance of showing respect, dignity and compassion to patients and colleagues
- Progressive, forward-thinking attitude
- Commitment to/enjoys continuing education and professional development
IT and Quality Administrator - Broadstone, United Kingdom - The Hadleigh Practice
2 weeks ago
Description
Job summary
You will be providing basic IT support to the practice with the help of our external IT helpdesk. You will also be helping with data quality and maintenance of patient records, running searches and audits.
We are looking for a full time person to come and join our frindly team, but we will consider part time applicants.
Main duties of the job
To provide ITsupport to the practice and its staff.
To generate andutilise data to ensure the efficient running of the practice and theachievement of quality targets.
Administrativelysupport the clinical activities within the practice
About us
You will be working as part of the ITQA team, a vital team in the running of the Hadleigh Practice. We have over 20,300 patients so we are busy, but we are a friendly large team. We have a lovely working atmosphere and get together every year for a Christmas party.
We offer 5 weeks of annual leave per year plus bank holidays, pro rata. You can also join the NHS pension.
Job descriptionJob responsibilities
Job responsibilities : -
Working as part ofthe ITQA team the post holder will be involved in the following areas: -
IT support and clinicalsystem administration
Administration ofthe software systems used within the practice such as SystmOne, troubleshoot andreport any issues to our external IT helpdesk.
To provide supportadvice and training for current and new practice staff in the use of ITsoftware. To set up and maintain new users according to practice protocol, showthem how to log on to the desktop and ensure they have access to required applications.
To be first pointof contact with helpdesks of the clinical and other system suppliers.
To oversee thesecurity and validation processes for the IT System, ensuring system accesscontrols are in place for all new and existing staff including issue/maintenanceof Smartcards and regular housekeeping is maintained, including the managementof user profiles.
Maintain thepractice network and email system and online access by patients, liaising relevantorganisations to achieve this.
Report anysignificant events relating to the IT systems to the ITQA Team Leader orPractice Manager.
Data Quality and maintenanceof patient records
To manage dataquality issues, providing advice and guidance to all practice staff.
Monitor the patientdatabase including list size and demographics, to also manage registrations fornew and temporary patients.
Ensure templatesare up to date and accurately entered within the appropriate time frames.
Searches &Audits
Routine Audits andrecalls for patients that meet certain criteria such as Asthma, Cytology.immunisations
Input data monthlyon the CQRS portal
Run contractsearches and reports as required.
Ensure data isconsistently entered and run searches to find anomalies.
Production ofperformance & Quality information
To be aware ofnational, local and practice quality standards for chronic disease managementand to produce data for QOF (Quality Outcomes Framework) by recalling patientsfrom certain chronic disease registers.
To collate monthlyscripts (PPAS) to enable the practice to claim funds for personallyadministered items that have been purchased by the practice.
InformationGovernance
To ensure thatmedical records are held securely within the practice and data is held in linewith NHS codes of Practice for records management, the RCGP Good PracticeGuidelines for electronic records, GDPR, Caldicott Principals, and Freedom of InformationAct.
To ensure that anysuspected or actual breach of IT security is reported to the Practice Managerand investigated as required. To agree action and/or change ofpolicy/procedures as a result of findings with the Practice Manager and InformationGovernance Lead
Ensure you havegood knowledge & up to date training on Safeguarding.
General
As a member of thePractice team, the post holder should:
Take on any otherresponsibilities deemed appropriate for the position of IT and QualityAdministrator
Work withinpractice guidelines and processes
To takeresponsibility for own developmental learning and performance
To participate inthe practice appraisal scheme
To undertaketraining as required including mandatory and statutory training.
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable
Personal Attributes
Essential