Customer Service Apprentice at Splash About - Grimsby, United Kingdom - Grimsby Institute Apprenticeships

Grimsby Institute Apprenticeships
Grimsby Institute Apprenticeships
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Grimsby, United Kingdom

5 days ago

Tom O´Connor

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Tom O´Connor

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Description

Working week
Monday-Friday 9am-5pm (30mins unpaid lunch).

Total hours per week: 37.5


What will the apprentice be doing?
Key Responsibilities

  • Processing Customer returns and product reworking
  • Processing orders
  • Assisting the customer services team
  • Providing support to the sales and operations team
  • Provide general customer support throughout the entire sales process
  • Use a range of communication skills to be engaging and build rapport with customers
  • Understand the brand, products and services to advise customers appropriately and help meet their needs.
  • Any other duties reasonably requested such as keeping work areas clean and tidy

What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner
A bespoke programme of technical and vocational training
Functional skills in maths and English if applicable


What is the expected career progression after this apprenticeship?
Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry based training.


Requirements and prospects

Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative


Qualifications
GCSE or equivalent Maths and English (Grade 3/ D) Essential


Things to consider

About the employer
Splash About International Limited is the leading manufacturer of baby swimming products worldwide.

We have over 25 years of experience in designing and inventing many of the swimming products now taken for granted and used every day in swimming pools all over the world.

The original Splash About Float Jacket and Float Suit were early inventions created by the Goodwin family that founded Splash About in 2006 and are now widely used as swim aids globally.

The most well-known Splash About invention is of course the multi award winning Happy Nappy, which was launched twelve years ago and remains hugely successful both in the UK and across the world.

It is still recognized as the only nappy design to help protect against faecal nappy leaks in pools. Our products are the most widely used baby swim products in the UK with a growing customer base globally. Our Happy Nappy system is now insisted upon by over 90% of swim schools in the UK.

Tens of thousands of babies wear a Splash About product to swim every week We are very proud of our groundbreaking products and our Splash lab continues to work hard with our colleagues in the swimming industry, including the ASA, the STA and business owners to ensure babies and toddlers can swim in comfort and safety.

But at Splash About it doesn't stop at the pool or even poolside.

Our in house design teams have developed an extensive range of sun protection and warm water products so that babies and children have the greatest and safest access to sun and sea.

Our neoprene based wear is designed for ease of use and comfort in chilly water, whether that is on a beach or in a pool; meaning babies and toddlers can stay and learn, or simply play for longer.

Our specialist UV sun wear, ensures complete sun protection when and where you need it most even at Midday Our Splash About team of in-house specialists, working with the Health Education Authority and leading industry specialists all over the world, continue to design and create new outstanding products.

All of these are then tested in extreme conditions, to ensure our factories produce the best quality products for our customers.

Our mission is simple, to continue to provide innovative, robust and great looking products for babies and children.

What started in the pool will soon cover a range of other great products too, including a premium quality, designer wear, holiday shop, maternity wear and wet weather gear.

Tested in the Splash Lab and all with comfort, ease of use and durability in mind, these new ranges expand the Splash About reach even further.


Job Types:
Full-time, Apprenticeship


Salary:
£10,296.00 per year


Schedule:

  • Monday to Friday

Work Location:
In person


Reference ID:
Customer Service Apprentice (SA)

Expected start date: 03/07/2023
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