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Customer Success Manager - London, United Kingdom - Senitor Associates
Description
Job Description
Are you from a Fintech background and ready to have the opportunity to work with a diverse range of clients, providing personalised support and guidance to help them achieve their FX trading goals.
This is a new and exciting opportunity for a cutting-edge software company. They are one of the market leaders in the web trading sector and are providing the opportunity for a Customer Success Manager to join the team.
Are you passionate about building strong relationships, driving customer satisfaction, and ensuring success? Do you thrive in a fast-paced environment where every day presents new challenges and opportunities? If so, we want you to be a key player in our client's team
Day to day responsibilities
· Existing Business) Working with the Head of Customer Success to implement and drive existing business strategies and opportunities. Forming key relationships with clients and understanding their business needs is key.
· (New Business) Identifying New Business Opportunities: This involves
o researching and identifying potential markets, clients, and partnerships that align with the company's goals and objectives.
· (New Business) Lead Generation and Conversion: Generating leads through various channels such as cold calling, email campaigns, and networking. Following up on leads and converting them into sales opportunities.
· Building and Maintaining Relationships: Developing and nurturing
· relationships with clients, partners, and other stakeholders to foster trust and loyalty. This includes networking at events, conferences, and industry gatherings.
· Market Research and Analysis: Conducting market research to understand industry trends, competitor activities, and customer needs. Analysing data to identify opportunities for growth and expansion.
· Running key marketing activities and campaigns.
· Managing Sales Pipeline: Managing the sales pipeline effectively by tracking leads, opportunities, and deals through the various stages of the sales
o process.
· Collaborating with Cross-functional Teams: Working closely with teams across the organisation, including sales, marketing, product development, and finance, to align business development efforts with overall company objectives.
o Potentially setting up and running an internal pre-sales arm to support new and existing business opps.
· Continuous Learning and Improvement: Staying updated on industry trends, market dynamics, and best practices in business development. Continuously seeking opportunities for personal and professional development.
· Reporting and Analysis: Providing regular reports and analysis to management on key metrics such as sales performance, market share, and ROI on business development activities.