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- Answer routine learning and development enquiries, both in person, on the phone and via email, from staff who may have varying levels of ability to understand, whose first language is not English, or who may not be IT literate.
- Provide and receive routine information and give explanations and instructions clearly and concisely.
- Respond to routine emails within the Learning & Development generic in-boxes. Ensuring all emails are responded to within the Service Level Agreements.
- Follow departmental policies and processes and contribute to procedural and process changes which improve departmental effectiveness.
- Administering and providing support to the Learning and Development team.
About us
AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.
Build a career with us:As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Job description
Job responsibilities
Communication - Answer routine learning and development enquiries, both in person, on the phone and via email, from staff who may have varying levels of ability to understand, whose first language is not English, or who may not be IT literate.
- Provide and receive routine information and give explanations and instructions clearly and concisely.
- Respond compassionately to staff who may be distressed.
Service Delivery and Improvement - Respond to routine emails within the Learning & Development generic in-boxes. Ensuring all emails are responded to within the Service Level Agreements.
- Follow departmental policies and processes and contribute to procedural and process changes which improve departmental effectiveness.
- Administering and providing support to the Learning and Development team, e.g. organising meetings, taking minutes, filing, data entry.
- Participating pro-actively in team meetings and contribute ideas for improvement within the service.
People Management and Development - Provide advice and guidance to new or less experienced Learning & Development administrators.
Patient Care Delivery - Only incidental contact with patients.
Learning and Development - Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
Job description
Job responsibilities
Communication - Answer routine learning and development enquiries, both in person, on the phone and via email, from staff who may have varying levels of ability to understand, whose first language is not English, or who may not be IT literate.
- Provide and receive routine information and give explanations and instructions clearly and concisely.
- Respond compassionately to staff who may be distressed.
Service Delivery and Improvement - Respond to routine emails within the Learning & Development generic in-boxes. Ensuring all emails are responded to within the Service Level Agreements.
- Follow departmental policies and processes and contribute to procedural and process changes which improve departmental effectiveness.
- Administering and providing support to the Learning and Development team, e.g. organising meetings, taking minutes, filing, data entry.
- Participating pro-actively in team meetings and contribute ideas for improvement within the service.
People Management and Development - Provide advice and guidance to new or less experienced Learning & Development administrators.
Patient Care Delivery - Only incidental contact with patients.
Learning and Development - Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
Person Specification
Experience and qualifications
Essential
- A willingness to undertake further Level 2 or Level 3 study in Business Administration, Customer Service or CIPD and commitment to timely completion of the apprenticeship.
- Experience of working in a team
- Evidence of having undertaken own development to improve understanding of equalities issues.
- Good written & verbal communication skills
- Good IT skills (word, excel, PowerPoint, outlook)
- Evidence of having championed diversity in previous roles (as appropriate to role). Desirable
- Experience of working in a busy office
- Experience of working within the NHS
Person Specification
Experience and qualifications
Essential
- A willingness to undertake further Level 2 or Level 3 study in Business Administration, Customer Service or CIPD and commitment to timely completion of the apprenticeship.
- Experience of working in a team
- Evidence of having undertaken own development to improve understanding of equalities issues.
- Good written & verbal communication skills
- Good IT skills (word, excel, PowerPoint, outlook)
- Evidence of having championed diversity in previous roles (as appropriate to role). Desirable
- Experience of working in a busy office
- Experience of working within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
Worthing Hospital
Lyndhurst Road Worthing West Sussex
BN11 2DH
Employer's website
Education and Apprenticeship Team Assistant Apprentice - Worthing, United Kingdom - University Hospitals Sussex NHS Foundation Trust (279)
Description
Job summaryOver the duration of your apprenticeship, you will develop the skills that will allows you to provide a high quality administration and customer focused support service to a range of internal and external customers. You will also study a Level 3 Business Administration or equivalent qualification as well as Level 2 Maths and English if required.
You will also deliver the skills that will allow you to deliver an accurate and effective administrative support to colleagues within the Education and Apprenticeship team.
Main duties of the job