Resilience Coordinator - England, United Kingdom - Thames Valley Chamber of Commerce

Description

Champion accurate data entry on our internal CRM system.

First point of contact for all incoming enquiries to the Chamber (phone/email/webchat), supporting with basic enquiries and triaging to relevant departments/account managers as needed.

Responding to membership support requests from agreed accounts to secure annual renewals and other agreed interventions.

Coordinate and support all account managers in the membership team ensuring all minimum data requirements are uniformed across the business.

Making outbound calls as required to deliver Chamber projects.
Data entry onto internal CRM system, complying with GDPR.
Managing Business Voice returns, updating the CRM system and notifying the account managers of any changes

Managing event bookings on the CRM system for virtual and in-person events, ensuring they are allocated in a timely manner.

Managing data updates to Lead Forensics (new members / lapsed members / key prospects)
Actively encourage members and prospects to complete the Quarterly Economic Survey to gauge the economic health and priorities of the business community in the Thames Valley

Maintain minimum data requirements for all members and support the Head of Membership on reporting progress of other tiers.

Proactive approach to customer service, including a professional and confident telephone manner.
Fully competent in Windows Office products and previous experience of using CRM systems.
This is an office-based role, working in the Chamber's office in Slough. Candidates must be happy to attend the office five days a week.
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