Service Manager - Nottingham, United Kingdom - Clemence Rogers Recruitment
Description
Service Manager, Nottingham, £40, £45,000.00Clemence Rogers Recruitment are currently working in partnership with our client in their search for a Service Manager to join their team in Nottingham
Main Job Objective:
Independently managing and developing a customer-oriented and profitable workshop.
This includes, in particular, optimally utilising the market, a high level of customer satisfaction and high yields for the department, as well as planning, controlling andmonitoring processes in customer services areas.
Key Duties and Responsibilities:
- Defining market targets for workshops within the framework of performance targets and, together with the company management, drawing up a corresponding annual plan
- Controlling cost management for own department
- Compiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimization.
- Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processes
- Preparing planning and calculations for investments in workshops, facilities and HR together with the company management
- Determining HR resource requirements, employing new staff and developing an induction plan
- Managing, coaching and motivating employees to ensure a high quality of staff
- Together with employees, establishing business objectives and personal development goals and monitoring performance against agreed targets
- Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/benchmarking in Services
- Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the market place
- Performance analysis to identify areas of weakness and appropriate, targeted marketing activity
- Ensuring correct completion of Vehicle Health Checks, upsell conversions and follow up of unsold, deferred work process
- Ensuring all technical test equipment and tools are available and ready for use
- Guaranteeing cleanliness and orderliness of workshops and ensuring quality control of all completed tasks
Preferred Qualifications and Experience:
- Excellent communication and interpersonal skills.
- Good working knowledge of MS Office.
- Good working knowledge of Kerridge (Dealer Management System)
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