Product Owner - London, United Kingdom - Iglu

Iglu
Iglu
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

About Iglu:


Key Responsibilities:


This role will join the Product team, which is a mix of product owners, designers & analysts who are responsible for improving the customer & business facing online products.

This role is a B2C role.

  • Work with product stakeholders to create a clear and compelling vision on desktop and mobile across all of Iglu's products & brands,
  • Execute on projects & initiatives in alignment with the Product team's tactical and strategic goals,
  • Work closely with user research and design teams to understand users' needs, mindsets and segments,
  • Able to drive forward product roadmaps using qualitative & quantitative data and communicate roadmaps across the business,
  • Conceive and implement experiments geared towards driving conversion growth.
Work closely with engineers by openly and continuously communicating product vision, delivery objectives, and priorities,

  • Collaborate with the product designers to ideate and build prototypes for new features,
  • Participate in team scrums and sprint planning, define and prioritise tasks (in a set framework), and groom the backlog,
  • Be the point of call and take full ownership within the business for your product area,
  • Always have a focus on the KPIs that you will be working towards. We encourage ownership at Iglu,
  • Understand and champion online ecommerce fundamentals when designing & shipping features to the site,
  • Ensure that our customers are able to find the right cruises & prices based on different user personas & customer needs,
  • Understand the commercials of the business and keep commercial priorities and campaigns as a key consideration on the product roadmap.

Skills and Experience:


  • At least 4 years of experience as a Product Owner/Product Manager shipping product features directly to customers that deliver measurable results,
  • Experience building and optimising websites, keeping user needs, business goals and SEO best practices in mind,
  • Experience working with qualitative and quantitative customer insights and capturing these insights via different methods,
  • Has run a high volume of AB tests/MVTs and has worked on a conversion optimisation programme within an organisation,
  • Demonstrated ability to develop deep customer empathy and articulate customer problems,
  • Experience using a project management tool such as Jira, prototyping tools like Figma & user experience analytics tools like contentsquare/full story,
  • Knowledge of all Agile principles,
  • Demonstrated experience using data and analytical skills to help solve problems and make decisions,
  • Demonstrated ability to effectively collaborate with a talented team of engineers and designers,
  • Excellent written and verbal communication skills with a demonstrated ability to influence stakeholders,
  • Is a logical thinker and communicator that can simplify complex problems and clearly communicate to bring.

'Nice to have' experience:


  • Experience working as a Product Owner in the travel sector,
  • Experience working in a business with a call centre and online ecommerce platform,
  • Familiarity with relational databases such as MySQL,
  • Experience working with a voice of customer programme within a company,
  • Understanding of the cruise market.

Behavioural Role Fit:


  • Good team player
  • Collaborative
  • Able to take criticism
  • Selfstarter
  • Excellent organisational skills
  • Ability to manage multiple priorities
  • Highly adaptable

Role Key Performance Indicators:


  • Online booking growth
  • Conversion rate (on & off site)
  • Site UX
  • Experimentation success %
  • CES/CSAT for customer sentiment

Why work for Iglu?
We strive on offering a great culture and working environment for everyone but don't just take our word for it, take a look at our values and some of the benefits below:

Our Values:

  • Put People First
  • Driven by our Customers
  • Love what we do
  • Bold and ambitious

Our Benefits:

  • Hybrid and Remote working options
  • Personal Development Program
  • Discounted travel offers for family and friends
  • Gym discounts at all major chains across the UK
  • Mental Health and Wellbeing Support
  • Electric Vehicle Scheme
  • 24/7 Online GP / Dental Service
  • Life Assurance for all
  • Help shape the culture of Iglu by getting involved in our Charity or Social Committee
  • Biannual Company Get Togethers
  • Plus Many More
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