Customer Service Executive - Lydd, United Kingdom - London Ashford Airport

London Ashford Airport

Verified Company

Lydd, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

London Ashford Airport Ltd is seeking to recruit a highly motivated individual to join our Customer Services Team, to help us deliver a First Class service to all of our customers (Business & General Aviation).

The role is varied, demanding and requires applicants to be able to work as part of a team, as well as taking a lead when dealing with our VIP Customers, Based Operators, Pilots, the general public and other professional organisations such as the Police, Border Force and Customs.

About the role - Key responsibilities of the role (not limited to):

Process Landing Fees, Fuel Tickets and queries for General Aviation.
Process Handling requests for FAL Aviation.
Producing reports.
Passenger/Crew handling, this involves working and driving airside.
Maintaining the appearance of the VIP lounge and customer areas.
Coordinating and meeting all corporate flights.
Attention to detail and the ability to work under pressure are essential for this fast paced position.
Previous experience in a customer services role is essential and experience or a passion for aviation would be a distinct advantage.
Well organised
Have a professional telephone manner
Have excellent time keeping, communication and team working skills,
Must be able to multi task, prioritise work, problem solve, be proactive and able to work on their own and unsupervised.
Must be conscientious and hardworking and to be able develop a good in depth knowledge of the General and Corporate Aviation industry.

Essential for the role:

Experience with computers and Microsoft office.
A full clean UK driving license (DVLA check will be carried out).
Must be able to meet CRC security clearance requirements (to include a 5 year background check).
Willingness to learn.

The position requires you to work with people from all backgrounds of life and you will be dealing with sensitive information so it is essential that you work with tact, discretion and total confidentiality.

Salary:
From £21,674.00 per year

Benefits: