- Build and maintain long-term relationships with key client accounts, serving as their trusted advisor
- Understand client business objectives, challenges, and industry trends to develop strategic technology roadmaps
- Collaborate with internal teams, such as sales, project management, and technical teams, to deliver integrated solutions and projects
- Identify and develop upsell and cross-sell opportunities within existing client accounts, driving revenue growth
- Conduct regular business reviews with clients, providing insights and recommendations for improving their IT infrastructure and operations
- Monitor and track account performance, ensuring client satisfaction and retention
- Stay up-to-date with industry trends, technologies, and competitor offerings
- Represent the company at industry events, conferences, and client meetings
- Prepare and deliver engaging presentations to senior executives and key stakeholders
- Proven experience in a strategic account management or sales role in the IT industry
- Strong understanding of IT Managed Services and Solutions
- Excellent relationship-building and negotiation skills
- Ability to understand client needs and develop tailored solutions
- Strong business acumen and strategic thinking
- Exceptional communication and presentation skills, with the ability to engage and influence senior stakeholders
- Self-motivated and results-driven, with a track record of exceeding sales targets
- Ability to work independently as well as within a team
- Competitive salary package based on experience
- Opportunity for career growth and development
- Hybrid working model (office and remote)
- Collaborative and supportive work environment
- Attractive employee benefits package
Strategic Account Director - Greater London, United Kingdom - Robertson Sumner
Description
Job Description
About Us:
We are one of the largest IT Managed Service Providers in the UK, specializing in delivering comprehensive and tailored technology solutions to businesses across various industries. With a strong focus on customer success and innovation, we are dedicated to helping our clients leverage technology to drive their business growth and achieve their strategic goals. We are now looking for a talented and experienced Strategic Account Director to join our dynamic team in London.
Role Overview:
As a Strategic Account Director, you will play a critical role in driving the growth and success of our most important client accounts. You will be responsible for building and strengthening relationships with key stakeholders, understanding their business objectives, and delivering exceptional customer experiences. Through your strategic guidance and industry expertise, you will identify and develop opportunities to expand our service offerings and generate revenue growth.
Responsibilities:
Requirements:
Benefits: