Technical & Quality Assurance Analyst, Pension Schemes (ref: 81074) - Manchester, United Kingdom - Sammons Recruitment Group

Description

Join this leading consultancy as a Technical & Quality Assurance Analyst (Pension Schemes), integrate a quality-first approach, aiming to elevate the service delivery standards and providing expert technical advice to the operations team and support with complaints management.

Benefit from a hybrid working structure, giving you the flexibility to work from home, further supporting your work-life balance.

Offices: Surrey, Birmingham, Greater Manchester, Northern Ireland or Berkshire - Hybrid

About the role

• Research legislation and technical resources to find solutions to complex queries.
• Work hand-in-hand with the Research & Development team to produce updates for both internal and external stakeholders with regards to meeting industry challenges and legislative changes.
• Identifying and helping to implement process improvements to enhance performance.
• Help to manage and resolve customer complaints and errors and identify any learning outcomes to be implemented.

About you

• The ideal candidate will already be working within the Third-Party Administration sector and should possess strong communication and numerical skills.
• They should be team orientated but also have the ability to work alone with minimal supervision.
• They will have excellent interpersonal skills and a logical approach to problem solving, as well as being curious on how things could be improved. They will have the ability to work under pressure and deliver to deadlines.

Please quote reference 81074.