Patient Access Clerk - Brighton, United Kingdom - 279 University Hospitals Sussex NHS Foundation Trust

279 University Hospitals Sussex NHS Foundation Trust

Verified Company

Brighton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We require a highly motivated, flexible and enthusiastic individual with excellent customer service skills to join our administration team working in a friendly, positive and supportive environment within the Cancer Directorate.

The available post will be based at the Sussex Cancer Centre in Brighton

Patient Access Clerk, Band 3:

Full time Monday
Friday, 37.5 hours per week, to include occasional shifts until 1930 (approx. 2 per year), bank holidays and weekends on a rota basis (approx. 2 per year)

You will be working within an established administration team supporting the clinical and nursing team within Oncology, Radiotherapy & Haematology services.

You will have administrative experience, a good general level of education and be computer literate. You will have experience of working with the general public and will have a good telephone manner.

You must be able to work well both within a team and unsupervised, with good communication and organisational skills and the ability to work effectively under pressure.

You will work in close collaboration with Consultants, Clinicians, radiographers, nursing staff and the operational management team to facilitate the management of the outpatient waiting lists and recording of activity for the service.

Working closely with the Patient Access Manager for Cancer Services, you will ensure compliance with BSUH Trust Patient Access Policy and 18-week referral to treatment and cancer waiting time targets.

To support the Patient Access Manager in the provision of an effective and efficient patient access service for radiotherapy, chemotherapy, oncology and haematology services that includes working in all reception areas and appointments offices.

To be responsible for managing the booking of patients from referral to outpatient attendance and to discharge from clinic or from treatment, working in collaboration with medical, nursing, paramedical, management and administrative staff across University Hospitals Sussex sites.

To analyse and validate Patient Targeting Lists (PTL), patient outcome data and cancer waiting time and 18-week validation reports and report issues to the Patient Access Manager.

To work as a member of a team in providing a flexible, efficient and high quality administration service for patients attending the hospital and to assist medical staff, allied healthcare professionals and nurses in the management of oncology, haematology and radiotherapy.

To recommend changes to policies and procedures in order to provide an optimum patient access service.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we're proud to be at the heart of the NHS.

As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Improving lives:

We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First.

Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs.

This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

Build a career with us:

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be.

From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do

Communication

To engage in collaborative problem solving with coworkers and staff and other outside agencies.
To ensure that when on leave an out of office message is left detailing who to contact.
To function as a 'team player', being considerate and flexible, taking the needs of peers into consideration.
To exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times.
To provide and receive complex and sensitive information via telephone, face to face, or in writing, some of which may be contentious in nature, requiring interpersonal and communication skills to promptly assess each situation, escalating to or seeking advice from a health professional as necessary.
To have good written and oral communication skills to enable clear and concise information, explanations and instructions are provided.