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- Responding to customer inquiries via email, phone, and live chat
- Troubleshooting issues and resolving customer complaints effectively
- Collaborating with other teams to ensure seamless customer experiences
- Maintaining accurate records of customer interactions and transactions
- Identifying opportunities for process improvement to enhance customer satisfaction
- 1-3 years of experience in a customer support role
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and a proactive attitude
- Ability to work independently as well as part of a team
- Proficiency in MS Office and customer support software
- Knowledge of CRM systems is a plus
- Ability to multitask and prioritize tasks effectively
- Flexibility to work occasional evenings or weekends as needed
Customer Support Specialist - Manchester, United Kingdom - Blueclip
Blueclip
Manchester, United Kingdom
2 weeks ago
Description
As Blueclip we started our journey to bring the most creative minds and the know-how together to deliver great works. We're looking for a Customer Support Specialist to join our client's team.
Job Description:
Requirements: