1st Line Service Desk - Liverpool, United Kingdom - Matt Burton Associates

Matt Burton Associates

Verified Company

Liverpool, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MBA are proud to partner one of Liverpool's most innovative finance organisations in their search for a 1st Line Service Desk Analyst on a permanent basis.

As 1st Line Service Desk Analyst you will be the first line response for all ticket requests, work as part of a team and individually troubleshoot

Secondary Duties:
Provide all other business critical support where necessary.

The role is predominately remote based with office visits (Central Liverpool) once / twice a month.

This opportunity can provide traditional Service Desk progression or alternatively into the Software Development team if your interest is in programming.

1st Line Service Desk Analyst - Responsibilities
Being the first point of contact for all support requests

Providing 1st Line diagnosis and resolution
Maintain a high level of 1st time fix rates
Maintain written documentation on each call; escalating complex problems to the next level of support as required by documented procedures.
To liaise, collaborate and work with other developers, systems analysts or business users to contribute to the design and analysis of the system.
Report to the development manager and other senior developers.
Manage own workload and prioritise effectively.
Work under high pressure targets.
Other adhoc duties as reasonably required by the business.
Work with multiple users across multiple offices/countries.

1st Line Service Desk Analyst - Skills

Prior 1st Line exp or the willingness to learn
Gather requirements effectively
Excellent knowledge in Microsoft Office
Excellent communication skills

Nice to have:

Knowledge in programming and interest to learn (not required if your interest is to progress within the Service Desk function)
Agile: SCRUM/Kanban
Proclaim
SQL
C#.NET,, ASP.NET, MVC

1st Line Service Desk Analyst - Perks
Remote / Flexible work life balance culture

25 days' holiday

Enhanced Pension Scheme

Life Assurance